Dove Air Conditioning & Refrigeration

Long time Palm City resident and have used many different HVAC providers. My unit failed on a recent Sunday and I reached out to Dove. They said they would be there Monday am before noon, and as promised the most professional and knowledgeable HVAC rep I have ever dealt with showed up with a smile. The variable speed compressor fan motor had failed. The rep explained to me that the unit was 14 years old and while he could change out the fan motor, it's expensive and most likely the entire unit would fail in the new future. Not a sales pitch, just a knowledgeable opinion. I opted for a new unit. The owner of the company got involved and in order to expedite the repair, he had the unit delivered directly to my home from the distributors warehouse, as opposed to delivery to the Dove shop which saved me one full day. Monday morning, the owner was on site helping the install tech with the job. By 1:00 the unit was up and running smoothly. I had used Dove before for routine maintenance and their rep was professional, courteous, and very efficient. The technician who installed the new unit was also very professional, courteous, and efficient. I am convinced that Dove has the perfect business model. They show up on time, with professional, experienced, and effective employees who truly care about their customers. The price was excellent, the service was superb, and Dove has a customer who will recommend their company to everyone I know.

I was in a bind to get an new compressor for my A/C unit. I have my condo under an agreement of sale and settlement is next Tuesday. I was told by my current HVAC contractor several times that they were waiting for the part. When I called for an update they tell me the part is not under warranty and I didn't approve the quote so they didn't order the part. Just for the record they never sent a quote. And they also told me 10-14 days to complete once I signed the quote when had already been waiting two weeks. Good thing I don't live there full time! I called Dove Mechanical who services my home in North Palm Beach. Brian was able to locate a new compressor locally and have the system installed and up and running by 7 PM the same day. That's what I call customer service!! Thanks Brian and thanks to Nicole and the rest of your staff.!

Dove Air Conditioning and Refrigeration is truly outstanding! They are honest, reliable, and go above and beyond to make sure your air conditioning and refrigeration needs are taken care of. It’s clear that they genuinely care about their customers and stand behind their work. If you’re looking for a trustworthy company that delivers excellent service every time, Dove AC is the one to call!