Business ProfileVerifiedHVAC Companies in Katy, Texas
Polar Express A/C & Heating
Polar Express A/C & Heating handles air-conditioning and heating repairs and installations in Katy, Texas. It specializes in Ruud high-efficiency systems.
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Business Highlights
- Family-owned and operated by Ben Vollmar.
- Ben Vollmar is a technician with more than a decade of experience.
- Its air-conditioning technicians are factory-trained.
- A/C and heating repair services carry a one-year warranty and a 100% satisfaction guarantee.
- Most equipment it installs carries a 10-year parts warranty and a two-year labor warranty.
- It says it tries repair first before replacing an air conditioner.
Service Area
Katy, Cypress and West Houston; air-conditioning installation is also offered in Brookshire and Cinco Ranch.
Public local listing. Polar Express A/C & Heating is one of 11 HVAC companies ProsGrade lists in Katy, Texas.
Listing details
9 services listed, including Air-conditioning repair, Air-conditioning installation and Heating repair. Open 7 days a week. 341 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Polar Express A/C & Heating compares with the other 10 HVAC companies on ProsGrade in Katy, using public Google ratings and review counts.
- One of 11 Katy HVAC companies on ProsGrade.
Services Covered
9 services- Air-conditioning repairAll major brands; quality replacement parts.
- Air-conditioning installationCommercial and residential systems.
- Heating repairAll major heating system brands.
- Heating installation
- A/C and heating checkupsDrain treatment and condenser-coil washing.
- Home comfort assessmentsEnergy-loss identification and repair recommendations.
- Media filtrationFurnace-mounted filter with a 6–12-month duration.
- UV light systemsInstallation in existing ductwork; whole-house sealing.
- Ductwork replacement and redesign
Reviews
What customers say
Customers describe the technicians as straightforward and not pushy about unnecessary repairs or replacement products. A long-time customer also praises quick responses, while another recalls a last-minute repair visit and advice for extending an older unit’s life.
Customer Reviews
Becky Martin
The guys at Polar Express are so nice and honest. I’ve used them for over 10 years and not once have they ever tried to push a repair or replacement that wasn’t needed. They always respond quickly when I call them.
Tracy Angeli
They are the definition of a technician. Not a silver tongued salesman. I am naive about about ac units and they have NEVER taken advantage of me with emotional urgency to up sell new products. DOUBLE RECOMMEND.
Georgina GM
This company communicates better thru text. I got in contact with them after I was giving a very expensive quote from another company. Guy came, brought the piece needed to be replaced in my compressor, took him about 30 mins to do the job, and charged us a very decent price for it. Ended paying 1/2 of what originally the other company wanted to charged us. My recommendation is to do your own research about what's the average cost of Ac repairs according to the issue you have but, Polar Express is a life saver. Highly recommend!!
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Frequently Asked Questions
Does Polar Express recommend after-hours service for urgent A/C problems?
It recommends an after-hours call when air from the vents is hot. It also identifies a burning smell as a reason to request emergency service.
Does Polar Express offer financing?
Yes. The company offers financing.
Does Polar Express provide written estimates for recommended work?
Yes. It offers written estimates for the different jobs needed to begin services.
Will Polar Express explain equipment it did not install?
It says it takes time to educate customers about their systems, even when those systems are not its own.