Polar Express A/C & Heating

This company communicates better thru text. I got in contact with them after I was giving a very expensive quote from another company. Guy came, brought the piece needed to be replaced in my compressor, took him about 30 mins to do the job, and charged us a very decent price for it. Ended paying 1/2 of what originally the other company wanted to charged us. My recommendation is to do your own research about what's the average cost of Ac repairs according to the issue you have but, Polar Express is a life saver. Highly recommend!!

Excellent experience with being a first time customer of Polar Express. They were able to come out on a "last minute" request and were very reasonable with the price point to fix the repair. Garrett was extremely professional and gave helpful tips and tricks to make our 12 yr old unit lasts until it "drops"! THANK YOU, Polar Express for a job well done! I would recommend this company 10 stars if it were available.

I called this morning with a question regarding some issue with my AC system and some repaired suggested by a company sent by my home warranty. Ben answered the phone and spent some time answering the questions I had. Great customer service, I will definitively call them when my home warranty expires.

Updated 10/2018: had to call as one of my unit stop cooling. Got a prompt call back from Bruce and he showed up as scheduled that evening. After running some diagnostic, Bruce called me to explain what could be the problem. He even offered several options to fix the issue. Since I already had the part, he told me to go ahead and change it when I got home and call him back if I still had any problem. After a few minutes I received a call from Bruce, he had found a broken wire, fixed it and told me that the issue was fixed. Best of all since he was an easy fix, he refused to charge me despite spending time finding the issue and speaking with me on the phone since I was at work. This is the best customer service I have received ever. Please do not hesitate to call them and support a local company that really cares about their costumers.

Update 01/14/2022
Decided to update the outside AC unit due to age and poor performance. Bruce came by, gave me a quote, explained to me my options with no pressure at all. Price was great and I got the unit installed back in December. Unit looks awesome, installation looks professional and it performs as expected. From previous experience with this company I know my family and I are in good hands if anything happen.