Home service provider offering diagnostics, repairs, and replacements for heating and cooling systems, with plumbing and sewer work also listed Serving homeowners across Lakewood, Ohio.
Flexible scheduling and broad service coverage across the Cleveland area. Technicians communicate ETAs, explain findings, and review options before work proceeds. Customers report timely fixes when possible and streamlined planning when replacement is the better route Local experience that helps homeowners across Lakewood, Ohio compare a more region-aware provider.
Lakewood, North Royalton, Cleveland, and surrounding Northeast Ohio communities.
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Heating and cooling diagnostics, repair, and replacement for furnaces and AC systems. System inspections, estimates, and coordination for new equipment installs. General plumbing and sewer services are also offered.
Reviews often mention fast response, with several noting same-day assessments when heat failed. Customers highlight clear communication about repair versus replacement and felt questions were answered before proceeding. Many cite smooth scheduling and coordinated install teams for new furnaces. A smaller number of reviews mention confusion around written estimates or pricing details.
Furnace stopped working mid morning and they were able to schedule a technician to come out same day (hector was SO great!!), he was able to troubleshoot our issue quickly and efficiently. I was very pleased with the expertise and swiftness of response & action and although we needed a new furnace, I felt all of my questions were answered, discounts were applied where applicable, and it was a fair deal. Very satisfied with my experience and will request hector moving forward.
Today is Tuesday. Last Wednesday woke up in the wee hours to no heat. Long story short, called during regular hours, tech came out, fixed the problem. He asked some questions that I answered honestly. My furnace was on borrowed time as was my water heater (that I knew). He gave me a quote for both to which I agreed. Today, lead tech calls me at 8:30 AM, arrives at 9:15. We go through everything. Not sure when the other 3 techs showed up, but they were done and gone by 1:45. All were respectful of me and my property, and they explained it all to me and answered all my questions. Yeah, I am very happy! I did business with them when it was just Falls Heating and Cooling and I will continue to use them now that they are Sal's. I do recommend them and will do so to anyone who asks or who tells me of needing someone that does what they do. I'm a boomer. I've dealt with a lot of companies that do the same stuff. I will stay with Sal's.
My technician was Mark Capitoni, he phoned to let me know his ETA, my appointment time was between 3-5pm and Mark arrived around 3:15, which I was happy with not having to wait an hour or close to the scheduled appointment time. My gas furnace couldn't be repaired, so I had to buy a new one. Mark was pleasant and very personable; he patiently took the time to make sure I understood exactly what equipment I needed and why to complete the job and informed me about the different financing options available as well as providing additional discounts that helped lower the total cost in getting the job done properly.
The salesman was nice, very polite. He promised he had emailed me an estimate for the replacement of my hot water heater, but it was really just a short message about visiting the place. There was not a single bit of the information I needed and not a single number related to the $2500 estimate he showed me on his tablet. He did tell me Sal's was no local company but a corporation out of Texas. I also knew from my own research that his estimate contained many upcharges and is possibly the reason why I didn't get a written record of things I didn't need. Theirs was the highest estimate of many. I decided to use a local company.
Called Sals from a reference. They sent a tech out and he camera'd my furnace. Showed me the massive split in my heat transfer. He explained thoroughly my options. Let it run and risk real bad stuff or replace the unit. I replaced the unit. Cody dispatched them out within a week and I had a new furnace installed no issues. Been a few months since the install and everything works perfectly. They are fast, efficient and honest. If you are looking for a review of Sals that isnt AI generated or an angry Customer mad they let their furnace go and dont have the immediate funds to cover, here is your review. The only issue I had with the service was that the guys didn't accept my tip, or the white monster cans I left for them as a gag gift.If you want a cheap service that will leave you hanging try another business. If you want a fair price for a reasonable turnaround that is covered under warranties, give Sals a call.
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