Arctic Air Conditioning & Heating Inc. is a local HVAC company in Lubbock, Texas providing repair, replacement, and maintenance for residential and light commercial systems. The office coordinates scheduling and communicates updates, and technicians emphasize clear options before work proceeds.
Open 24/7 with a reachable local office, clear scheduling updates, and experience working with home warranty plans. Technicians focus on practical fixes and straightforward explanations Local experience that helps homeowners across Lubbock, Texas compare a more region-aware provider.
Headquartered at 405 30th St, Lubbock, Texas, and serving customers throughout Lubbock and nearby communities.
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Heating and cooling diagnostics, AC and furnace repair, system replacement, seasonal tune-ups, and thermostat assistance.
Recent reviews frequently mention courteous office staff, smooth scheduling, and strong communication throughout service visits. Many note helpful guidance on home warranty coverage. Technicians are described as efficient and informative. A smaller number of reviews report frustrations with warranty-related timelines and follow-up delays during busy periods.
Extremely helpful and informative! I’ve had great experiences with their technicians so far, and their office staff has been beyond amazing in helping me make sense of our home warranty policy and how the coverages work. Highly recommend for all your HVAC needs especially if you have certain home warranties! ??
Arctic has been and is my go to HVAC/AC service company They are fair, efficient and trustworthy. The $99 deal is definitely a deal and the part i needed was a reasonable price. No hesitation in recommending!
Artic Air Conditioning provided exceptional service from start to finish. Melanie, Taylor, and the entire office staff were courteous, efficient, and highly professional. Their communication and attention to detail made the process seamless. I highly recommend Artic Air Conditioning for their outstanding customer service and reliability.
I had a fantastic experience with Artic Air Conditioning! From start to finish, the service was top-notch. Melanie and the rest of the office staff were absolutely amazing — friendly, professional, and always quick to help with any questions I had. They made scheduling easy and kept me updated every step of the way. Highly recommend Artic Air Conditioning for anyone looking for reliable service and a great team to work with!
Worst warranty in west Texas !!!Do not buy from this company!!! They will not help you.They will not cover their warranty and Melanie, Who refuses to give me her last name, continue to argue with me about my equipment! Been waiting months to have someone come look at it and they keep saying ,we are backed up!!! Please go somewhere else. I will be reporting my incident to the Better Business Bureau. So if you don't want to go through the same thing, don't do anything with them. OVER 12,000 for a unit they wont come and fix .. its a simple fix and yet they wont give you the time of day. Did I get mad on the phone and cuss? Yes ! You can see why with what I have to put up with .Update ! Look at response down below . I told them I dont know if its hail damage or when they installed it . No one and I mean no one offered to wave the 75 dollar hail damage fee.. Melanie told me we will send someone out Friday and hung up . I called back and said would you like to tell me what time ? Finally got a answer . Already filed a complaint with the BBB so now they want to work with me !! Even my wife agrees we should of used you ! Still wont reccomend you !
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