Paramount Heating & Air

The team at Paramount Heating and Air is the best! Had them out after my furnace stopped working. Spencer showed up on time as promised and was able to diagnose the issue, repair it, and get my furnace back up in running all in less than a couple of hours. I can't recommend Paramount enough for their furnace and AC services. Thank you so much and I will certainly be calling you in the future for all heating and air conditioning needs.

Needed to have duct & ventilation installed to prep for my OTR microwave installation and Austin and Lance were able to get me on schedule the next day for the 3+ hour job. They were so thorough, worked efficiently and cleaned up the job site great. Definitely will contact Paramount Heating & Air for future HVAC needs! Thank you so much!

Spencer was prompt, professional, and very knowledgeable. I could tell right away that he was not there to scare me into purchasing a new unit or upsell me on anything. He was honest and communicative and fixed my unit for way less than I anticipated. Will be using Paramount for all future heating and air needs!

I contacted Paramount Heating & Air due to my outside air conditioning compressor fan turning very slow. Scheduling was easy. The technician, Austin came on Friday, September 5th. Austin was polite. Austin took about 10 minutes, listened to the unit and used a long screwdriver to push the fan blades faster. Austin said the unit needed a new capacitor & fan motor. Austin told me it shouldn't be to bad as far as the cost. I paid $69 for the diagnosis and estimate. Austin said I should have the estimate by the end of the day. Austin told me if I approved the estimate, they could fix the unit Monday or Tuesday. I did not hear from anyone on Friday. I called just before 5pm to check the status. I left a message with their answering service (every time I called except once it was only an answering service). I was told someone would call me back soon. I never heard anything but understood it was Friday late afternoon. No return phone call on Monday. I did get a text from Lindsey. The text said she would have Austin send me the estimate. Never got anything. I called and left messages several times over the next few days. No response. I called Ross Heating & Air Conditioning and scheduled to have them come out on Friday, September 12th. I finally got an email with an estimate for $1,672 to replace the capacitor and fan motor Wednesday evening. No phone call, no apology for the delay in the email, just the estimate. Ross Heating & Air came on Friday, September 12th. The technician was very professional. The technician spent about a 1/2 hour doing testing. The technician said the capacitor was bad. The technician had the part on his truck and fixed it immediately. I then told the technician that another company (Paramount) said I needed a fan motor also. The technician said the fan motor was fine, it just was not getting enough power due to the faulty capacitor. I paid $443 out the door including the diagnostic fee. I told the technician that Paramount wanted to charge me $1,672 for the capacitor and fan motor. The technician said a fan motor should be no more than about $600 which with the capacitor should have been around $1,000, not $1,672. Not only did Paramount Heating & Air Conditioning indicate that a part (fan motor) was faulty when it was not, they were going to grossly overcharge me for their estimated work. If they had not been so unresponsive I may have paid them the $1,672 ($1,229 more than I needed to) as I would have just assumed this was the usual price and parts needed. This is despicable. I called Paramount. Spencer, the manager actually answered the phone. I explained the situation to Spencer and my serious concerns with the gross overcharge and indicating a part needed replaced that did not. I explained the unresponsive service for which I had paid $69 for an estimate which I would have expected to be timely. Spencer said they had an employee out of the office. I explained to Spencer that a short phone call and apology for the delay would have gone along way. Spencer said that if the capacitor goes bad they usually just replace the fan motor because it will probably go out eventually. I explained to Spencer that Austin said it was bad and just replacing parts "just in-case" was not acceptable. Spencer said they try to keep customers happy and not having to call them back so they replace anything that may fail. I explained to Spencer that even if the fan motor was bad the estimate was grossly inflated. Spencer said Austin probably just put a price on it because they were so backed up and needed to get the estimates out. I told him this stunt could have unnecessarily cost me about $1,229. He said he would look into it more and call me back with an explanation. I told him I wanted my $69 diagnostic fee refunded as it was a faulty diagnosis. Spencer did do this. Spencer nor anyone from the company ever called me back. I would NEVER use this company again. I chose them due to their excellent reviews. I have noticed some very recent poor ones. There is NO EXCUSE for what happened.

What an outstanding and refreshing service experience! There should be a Six Star rating available for the expertise and service Spencer Keife (Paramount Heating & Air) provides. After having our HVAC system installed by RHP 14 years ago, naturally they were the first I called on a Saturday when our furnace decided to stop working. Since I hadn’t subscribed to their annual maintenance I was asked to call back on Monday for an appointment. On Monday I called and was offered a visit by the end of the week! This wis when I fortunately found Paramount Heating & Air. Spencer immediately replied, offered easy scheduling options, and came out the same day. He was able to expertly diagnose our issue, get us up and running while we are waiting on replacement parts. Paramount should be everyone’s first call if you need any new system and/or existing systems fixed. A+++ This is our second experience using Paramount Heating & Air. To complete an emergency repair. My rating of this company just keeps increasing and I wish I could give 6 stars. Several months ago our Heating unit went out and Paramount did an outstanding job in repairing this fast and efficient. This time, we were in somewhat of an emergency condition (for us) as the thermometer was surpassing 100° and suddenly there was no more cool air. Although it was during the July 4th. Holiday, I decided to call for service and get on the schedule. To somewhat of a surprise to me, I got a live person who answered the phone and took down all the details of our issue. Within several hours (on the holiday) I received a call from Spencer Keife who took down all the information I could provide, and he was kind enough to squeeze me in to a fully booked day for the following day (Friday the 5th. of July). Paramount texted me at 11:03 am to let me know Spencer was on route to our location. Shortly thereafter Spencer arrived, assessed the problem and had our failed Capacitor replaced and the AC up and running within 10 minutes. Once a gain a super pleasant experience, quick and efficient work at a very reasonable cost. I would highly recommend Paramount Heating & Air to anyone in the need for repair or replacement units! A+++