Service Emperor Heating

Whoever is in charge of dispatching needs to be fired, anytime I have a service call. I always get the reply " I will call you back if we can do it" or " I will let you know what our schedule is like" and no one ever gets back to me. They also charge a stupid rate for annual PMs on your units and they rip you off. I attached pictures of nothing but excuses from their Dispatch lady

06/14/22: So, today, I had the pleasure of having JJ come by to see why my system kept shutting off. He was professional, paid attention to the description of the issue (as best as we could describe it) and made sure he explained what he found, what needed to be done to complete the repair and when the repair would be done. I also have to express appreciation for Conner. When I called, she had been the person who i had the pleasure of explaining my issues to (sometimes even when I'm sure she was almost out the door to head home). She's always patient and understanding. 01/29/22: I had a pipe in the exterior of my home that broke. As usual, I called, and they sent Tony. He was very prompt and professional. Tony took time away from his family on a weekend for me and my family. I'm very thankful. Today, as usual Tony Forlenza was everything positive you would want in Technician. He's always professional, knowledgeable, friendly, efficient, on time and takes the time to educate me on the best solutions for my home HVAC system. I will continue to use Service Emperor for all of my HVAC maintenance and repair. I plan to also contact them regarding some electrical work I need done as well. Update: Once again, my expectations have been exceeded. This time, Matt Wehrhan came out to do a diagnostic on the system (different home). He gave recommendations on services and repairs. What he recommend was not over sold. He undertook the idea of not pushing unnecessary equipment or services. He explained every step. He is another great asset to the company. Oh and by the way, Mrs. Julie has been a pleasure to talk with as well. Awesome customer service. 04/12/22 Update: Has an issue with my system at 430 pm, last week. I called the office and spoke with them. Jeremy was at my house before 6 pm. He was attentive to the fact I had no clue as to what was wrong. He took his time in solving my issue. He could have been on his way home from a long day, but he was patient, courteous and answered all my confusing questions. He another great staff member of a rally good veteran owned business. Reacting has been a pleasant and thorough experience.

Customer service was excellent!! Conner was a sweetheart very professional and courteous. The technician is knowledgeable Knows his crafts. I was very happy and please. Will continue to use the service. It is good to help local businesses! Do have professionals at this company. Please do not hesitate to call them. You will get great service. Cannot forget to mention Tony, he is service emperor I do not want to sound bias he is great what an angel Tony keeps doing your purpose what God puts on your heart to serve others. God bless you always for your honesty and good heart.people we have a lot of crooks in this air conditioning business now we are an honest and loyal company we can count on

Tony made it look so easy!! Tony is a real-life life-saver!! He saved my dryer and my home! It was a complete fire hazard and I had no idea! Now, because of him, I'm safe AND I have dry clothes!! Tony, thank you for going above and beyond for us and for educating me on what to look out for from now on. You didn't have to do that but it meant a lot. This entire company, from the same day quote/service, to the communication prior to my service, and all the way to Tony's EXCEPTIONAL service/guidance, I'd give you guys 100 stars if I could!!!!