Aquaflame Heating & Cooling Ltd

On the weekend our furnace stopped working, we called aquaflame, they were able to fit us in their schedule same day to diagnose our furnace. The Tech was very professional and able to figure out the problem right away. He told us nothing wrong with the furnace, just needed to unclog the condensation drain, which was going on pressure switch. He was able to get our furnace back up again. Very happy customer.

I had a broken hot water tank and needed same day service to restore hot water in my house. I looked around for a local contractor and ended up calling Sam from Aquaflame in the morning around 9AM. On the phone, after explaining my problem, Sam was clear and to the point and gave me the cost up front for replacing a hot water tank. He answered all my questions, gave me some options for different brands for the replacement hot water tank, and gave his suggestion when asked. He promised to come by around 1pm to confirm that the hot water tank was irreparable. While I was waiting, I sent over information by text and asked some follow-up questions. Sam was quick to reply to my texts, and even called me back to answer some more questions I had about warranties. He suggested a tankless water heater if I was worried about warranties, as those came with 20+ year warranties but with higher up-front costs, but he never pushed on the up-sell, just gave me the options available to me. I appreciated the honesty. Sam came by a little later than promised, around 1:30pm, but I understood I was receiving same-day service and contractors can run behind on their jobs. He was friendly and efficient, confirmed the broken tank, and started draining it and said he would come back with the replacement tank in about an hour. Two hours later (again, a little later than promised, but he quickly responded by text when I asked for an ETA), he came back and he got the job done with another person on his team. He stuck around for a bit after the job was done to confirm the water was working and to clean up and go through the basics with the new tank, like how to start the pilot light, heat settings, etc. I appreciated that he took some time to go over things even though it was getting on into the evening. All in all, I would recommend Sam from Aquaflame. The price was given up-front and fair, the service was good, and I received same-day service to restore hot water in the house. I will likely call him again for other HVAC needs.

Excellent service from Aquaflame Heating & Cooling Ltd! I had the best experience from start to finish. They were responsive, professional, and completed the work perfectly. Everything was explained clearly, and the technician was respectful and knowledgeable. I’m very happy with the results and will definitely use their service again. Highly recommended!

I had a great experience with Aquaflame Heating & Cooling Ltd. The service was professional, honest, and very efficient. The technician arrived on time, explained everything clearly, and completed the work with great care and quality. Pricing was fair and the whole process was smooth. I highly recommend them to anyone needing heating or cooling services.

Many thanks to Sam and his team at Aquaflame. Sam is extremely professional and responsible, and he carefully explained every step during the heat pump replacement. The whole team did an excellent job and made sure everything was installed and working properly. Great service and a company you can truly trust. Highly recommended!