Family Air LLC

I got work done on a heating system for one of my investment properties and it was an excellent experience. The staff and reception were very helpful in figuring out what the issue exactly was and the technician that came to help us out was extremely transparent and straightforward with what needs to be done without doing unnecessary changes and charging an absurd amount of money.

A very confused company. They don’t keep good records of maintenance and are often confused about schedules, if you have paid, not paid or unsure what work has been carried out. On top that they perform repairs without authorisation. I switched to another company. Updated, Oct 23 Just case in point. They say they will look into issues and we have heard absolutely nothing since I posted this review. An unresponsive, unreliable and confused company!

We were without AC for several days in 107° heat, and Family Air truly came to the rescue. While another company quoted nearly 4x the cost with a questionable diagnosis, Family Air was honest, fair, and fast (and sensitive to our situation). They even loaned us a portable cooler and rushed the parts so we could get relief as soon as possible. Special thanks to Ryan, our technician — professional, knowledgeable, and genuinely caring. We’re so grateful and will recommend Family Air to everyone!

We recently discovered that Family Air is an awesome Tucson A/C company. Everyone showed true professionalism throughout our project. We recently had a replacement/upgrade A/C furnace combo unit installed by Family Air in NW Tucson. Greg and Frank were the installers and they were excellent. They showed up exactly as scheduled with all materials required, and left the site clean. They were very methodical yet the install took less than 8 hours. The unit is beautiful and is very quiet and smooth running. They've obviously done a lot of installs and take extreme pride in their great work! As Greg said, "we install the way we would want to install a system in our own homes." They explained exactly what they did and how (in simple and understandable terms) to operate the thermostat and how to best use the equipment going forward. Our sales Rep Kurt presented us with a straightforward, sensible, highly competitive contract with a rock solid warranty. No Glitz, no glamor, no sales pressure, no haggling or nagging or calling me constantly for a decision or me having to negotiate a fair price. The process was easy! And...yes, we got a great price from the start! The receptionist at the front office was also prompt, courteous, kind, and professional. This company gave us their word and they delivered so well for us. I am looking forward to using them on the preventative maintenance and their service support going forward. I did my homework and evaluated four highly rated established Tucson HVAC companies. Ultimately, I decided on Family Air and so happy I did! Why am I writing this review? Because reading the past reviews about this company was very helpful to me in my decision. I hope that this review helps someone else who needs to know from a customer's actual experience regarding the great quality experience that we had with these folks. Stay Cool!