Southern Hospitality Lawn & Landscaping

Absolute trash work. Met at my house to plan patio which was fully explained and agreed upon (deposit paid). Crew shows up and in very broken English asked “what they were suppose to do” had to use translator on my phone to explain job. Noticed immediately the patio was uneven, no stones cut to fit. Called and relayed this. (Card immediately charged for remainder).Later after the first rain, I found the patio to drain into my house. They came back with no fill material and raised the edge agains my house so now the patio forms a 2 inch deep puddle. Called again and they stopped answering the phone. I had to show up at their office and was explained that the crew chief was instructed to stop answering my call. I had to call their parent company “ Russell Landscape Group” to get any traction. The crew showed up with fill, relaid the patio and buried the border curb. Called again with no answer. Showed back up at their office after 2 weeks and they came out, poured a non matching section of curb and left. Now I find out they never replaced the weed barrier and now I can’t keep weeds out of my patio… The patio will have to be completely redone at my expense… and yes, I called Russell Landscape Group and they did not care…

We first when to southern hospitality and their ideas were probably the most helpful. We shopped around, the ideas that were like Southern hospitality's were more expensive and the cheaper one just didn't look as good. Will they make a mistake or two? Yes, but every big project will. Doug was very good at listening to our concerns and fixing issues. Our yard looks amazing. We've had it for a week and it brings smiles. Particularly the putting green. We're still waiting for the sod to turn to grass and they have some jasmines to bring, but overall, we're extremely please.

We desired to have some landscaping and paving work done around our home and chose Southern Hospitality based on a recommendation from a friend. The project involved the removal of an old tree stump, removal of a rotting deck, removal of sprinkler heads, moving water lines as well as electrical, a good amount of general clearing, paver installation, sod replacement and garden beds installation. We worked with Doug from start to finish. At times communication was certainly challenging but much of that was due to the staffing changes that were occurring during our project. Now that Eric has been hired, things should be smoother. Damian as well as the men who worked on our project were excellent. They even made helpful suggestions for things we had not considered! Our project was also interrupted by Hurricane Milton and Helene which were out of anyones control. What I most appreciate is that despite the challenges faced, Doug was accountable and understanding. He made sure that at the end of the day, we were satisfied with the work and price. That meant a lot to my wife and I and is the primary reason we will look to use them again for other projects in addition to recommending them to others. We are very pleased with the completed project and have received multiple compliments from neighbors in our community.