FCL Security

The woman that handled my TWIC enrollment was almost unbearable. I feel so bad for her, I could feel all the negative energy when she opened the door. "NEXT" and no greeting, doesn't ask how I'm doing or anything. She made me feel alot of things like awkward, nervous, out of place and unwanted. I just can't believe how awful that 5 minutes was. Words can't explain how all around bad it was. I could have just went to the place on Bluffton Rd, like I will do in the future. *Thank you very much for your 1 year late, passive-aggressive and slightly condescending response. I would never disclose my life problems or life status with you, let alone any stranger during a TWIC appointment. I wasnt expecting a therapy appointment. What i was expecting is a simple "hello" or "good afternoon". A simple look in the eyes with a nod as I walked up... anything to indicate a normal human interaction. There was almost no verbal cues such as "right this way" "go ahead and get your documents ready while i set up the machine" "stand right here for me" ect. That was the awkward part, like i was supposed to be a mind reader. I want to know why rudimentary customer service would not apply when getting a TWIC ? At the end of the day i paid for it, which still makes me a customer.. so i should have been treated as such. Based on the other reviews id say I wasn't the only one that felt this way. Nonetheless, my second experience was much more inviting. Nothing changed other than the fact that I asked "how's your day going?" and I got a "good, how's your's?" which i simply responded "great, thanks". I even said "have a good day" and got a "you too" back. That made a world of difference. *