Local locksmith shop on E Genesee St providing weekday service for common lock and key needs across the Fayetteville–Syracuse, New York area.
Neighborhood-based shop with weekday hours and phone support. Can handle common lock and key needs for homes and small businesses. Convenient location near Syracuse, New York with parking and storefront access.
Fayetteville, DeWitt, East Syracuse, New York, Manlius, and adjacent Syracuse neighborhoods; service availability based on schedule.
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Residential and commercial lock rekeying, key duplication, basic lock repair and replacement, door hardware assistance, and on-site service by appointment during open hours.
Customer feedback is mixed. Several reviewers praise quick response in some cases and courteous technicians during urgent rekeying. Others report scheduling or communication gaps, including missed call-backs and delays. A few comments mention concerns about pricing clarity and arrival times.
Whoever answered the phone was clearly not prepared to take down any information. I was told I was scheduled for an appointment, and someone would call with a time frame. My appointment day has come and gone, and I haven't heard a single word from the company.
Our car was stolen over the weekend so the thief also has my house key. I called to get a quote on re-keying 4 doors/8 locks. John was at my house in under 30 minutes from my call, which I really appreciated. He and the associate I spoke to when I called were courteous and professional (and clearly responsive!) I would highly recommend Murphy's Lock & Alarm and will absolutely call on them in the future.
The guy I dealt with in person was helpful on the other hand I was told with confidence that the specific key I needed could be ordered and that it would be about two days. After nearly a week I called and spoke with a different individual to check the status and was told I'll check and call you back. 2 days later still no call..........
Con artists. Charged us $80 for literally (and i mean literally) 30 seconds of work. We were locked out of our camper (less than 4 miles away- I understand they had to drive) but $80? They said they could be there in 10-20 and took over 40 min to arrive.
They showed up in less than 5 minutes. Great guy, fair price. Would recommend any day!
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