Ace Relocation Systems, Inc.

I had a rough start in the beginning. I was scheduled to move on 12/30/24, but because of the first driver Maurice who falsely reported I wasn't ready. Maurice came with helpers who began to place my items on the hand truck, he called them outside and was absent for over 1 and 1/2 hours. He asked if I received a phone call from the company. I received a call after about 2 hours and was told I was not ready because I had Target bags on the floor etc. I immediately got into a heated conversation with Philip in the office about not being ready and it simply wasn't true. I was rescheduled for Jan 06, 2025. I had to reconfigure my whole move because I had already surrendered my apartment. I was able to speak with the landlord and stay for the extra time. On 1/6/2025, I was moved by Johan who was professional, personable and understanding. He is the reason I am giving the company 5 Stars. He made me feel confident, although the weather was terrible for traveling. I drove in the snow to SC and Johan delivered my furniture promptly on Wednesday 1/8/2025. Again, he and his team were very professional and efficient and operated quickly. I wanted to be transparent with my review. Atlas is a great company when you get a great driver!

We recently used ACE relocation / Atlas Van Lines for an intrastate move with storage. The driver and crew were amazing in both the packing, pick-up and delivery phases of the move. They were friendly and very accommodating throughout the process. The crew were also very professional and treated our household goods with extreme care. I would definitely recommend using ACE relocation going forward.

Excellent service. Reasonable prices. Accommodating timing. Phenomenal staff. I started with Philip, and he did my estimate. I had 2 additional bids that were a little bit less, and when I shared that with Philip, he matched the price. He knew I had a need for flexibility with both ends of the move when we started, and he was no stress in arranging for that. Next I worked with Natasha, as the logistics coordinator. She was responsive, patient and even helped get everything done while she was not feeling well. She went above and beyond! Mo was my driver. He was on time, respectful of the in and the out process of the move. Mo had everything labeled and then Tom, Michael and Sopa got everything moved and loaded. Joshua and another gentleman helped on the delivery end of the trip, and they were efficient too, and as Mo handed items out of the truck, they sorted them into the proper rooms and tucked them away in an organized manner. They set up the couches, furniture and bed where I wanted them, easy peasy. I used Atlas (Ace is with this company) moving from California to Maryland and now Maryland to New Mexico. If I should need to move again, you’d better believe my first choice will stay with them. And now my realtor knows that the flakey company she gave to me did not meet my expectations, so she deleted them from her resources and added Atlas and Philip to her contacts. They treated me well, and I’m sure they will take good care of you too! Happy moving!

This was the best possible move experience. From start to finish, Terry kept me in the loop for plans, arrival times, unload dates, etc. Then the most amazing crew arrived. They were so professional, efficient, and, so careful with all of my belongings that my stress levels just dropped. I have participated in too many moves, not my own, which were just disasters or required so much direction from the people being moved. Not so here, the team worked so well together. All appropriate questions were made, but clearly thinking was happening. The unload was just as fantastic. My advice is skip wasting your time getting other estimates and just contact ACE.

I am thrilled to share my positive experience with the moving company that recently helped me relocate from Washington, D.C. to California. From start to finish, their service was outstanding, and I would highly recommend them to anyone in need of a reliable moving company. From the moment I first contacted them, I was impressed with their clear communication and professionalism. They provided me with a detailed estimate that included all costs upfront, so there were no surprise charges during or after the move. This was especially important to me, as I had heard horror stories from friends who had been hit with unexpected fees from other moving companies. On the day of the move, the team arrived promptly and was ready to get to work. They handled my belongings with care and were able to navigate the stairs and difficult streets on both ends of the move with ease. This was no small feat, as my old apartment in D.C. had narrow stairs and tight corners, and my new place in California was located on a steep hill with a winding road. Throughout the move, the team was friendly and accommodating. They took the time to answer any questions I had and made sure that everything was packed and transported safely. They even provided some helpful tips for unpacking and setting up my new home. Overall, I could not be happier with the service I received from this moving company. They made a stressful experience much easier and more enjoyable than I ever could have imagined. If you are looking for a reliable, professional, and affordable moving company, I would highly recommend giving them a call.