U-Haul Moving & Storage of Murrieta, California provides local access to truck rentals, U-Box containers, self-storage, propane refills, and moving supplies from its Jefferson Ave facility. Customers can manage reservations and check availability online or by phone.
This location combines truck rentals, containers, storage access, supplies, and propane in one stop. It’s positioned for easy access off Jefferson Avenue, with extended hours most weekdays and Saturdays Local experience that helps homeowners across Murrieta, California compare a more region-aware provider.
Convenient to Murrieta, California neighborhoods near Jefferson Ave and Los Alamos Rd, with service extending to nearby communities including Wildomar and Temecula.
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Services include moving truck and van rentals, U-Box container rentals with delivery and storage options, on-site self-storage units, packing and moving supplies, and propane refill service.
Recent reviews mention helpful staff and courteous service, with several shout-outs to team members assisting with rentals and propane refills. Some customers note fair pricing for truck rentals. There are also reports of communication challenges related to U-Box scheduling and delivery expectations. Overall ratings reflect a mix of positive in-person interactions and occasional logistics frustrations.
This review is specifically for the U-box program. We received conflicting U-Haul communications throughout the reservation, confirmation and execution phases of our move. There were two separate U-box pickup dates scheduled, and after we completed the first one the second date was canceled causing undue grief (we were told that the boxes were no longer required per comments made at the first drop-off, and this is not true). Once that was rectified, there were conflicting dates and information on the transportation and delivery of the U-boxes. Local issues with drivers/trucks made the delivery and subsequent pickup at our new home very difficult to gauge. Upon unloading the boxes at our new home, one of them was completely disintegrating and was difficult to manage (also, allowed some moisture in that damaged some items). We also discovered that we would be charged an extra month's rent on two of the boxes because they were scheduled for pickup THE DAY the next month began. This was never made clear when we made the initial reservation and set the dates. Had we known, we would have made an effort to release the boxes sooner (basically we were charged for a month of 'storage' that we never used). At a corporate level, the app is useless and was never used to rely on anything during our move (we went online for the majority of the information we needed). With all this said, we did like the concept of the U-boxes (easy to pack and more manageable than standard 'pods'), the reasonable transportation costs, and the fact that 98% of our belongings were in the exact condition as when we left.
I am so thankful for the common sense service I received here today. Major kudos to Store team member Aiden, who came out in the rain to fill the propane on my motorhome.He gladly helped spot me in backing up into position, he was friendly the entire time and never complained, at all.Well done, Aiden - thank you!It was a real blessing to be able to get the tank filled on my motorhome, as my son and daughter-in-law are coming to visit for the holidays, and we needed the propane for heat, so that they could stay with us. Unfortunately another propane retailer, who normally fills motorhomes, nonsensically quoted their inclement weather policy and refused to fill my propane tank. I drove 45 minutes to this U-Haul location on Jefferson Avenue in Murrieta. Thanks for coming through, U-Haul team!
The staff was professional, courteous, and accomodating. The price for renting the truck was fair and my overall experience can be rated as excellent.Thank you and keep up the good work,Tony
I wish there were more than five stars to rate Carolina S. at the Murrieta location near Los Alamos. She deserves all the stars. She was so very helpful and accommodating it drove me to tears. The entire staff are very kind and ready to assist you with your moving needs. People like Carolina are rare in the world of customer service. She is knowledgeable, friendly, kind and obliging. She assisted with all of my questions and concerns. The UHall Corporation is blessed to have an employee like Carolina. Thank you so much Ms. Carolina. Hope this review is acknowledged by management. You have a dynamite employee in Carolina.
I rented boxes from them and they transported them and could not deliver as promised so now they just charge me rent and won’t deliver my possessions and refuse to have their legal department contact me. It’s a SCAM. Use anyone anywhere anytime but U-HAUL bc they don’t careAnd the boxes delivered don’t have my locks on them and one is screwed shut. I don’t have the keys for the locks and so I can’t open the boxes. Did that happen in Murrietta? Or on the road? Criminals stay away
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