Business ProfileVerifiedMovers in New Haven, Connecticut
Hands On Moving
Hands On Moving is a moving company in New Haven. Customer accounts describe residential moves and moves that included storage.
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Service Area
Based in New Haven.
Public local listing. Hands On Moving is one of 8 movers ProsGrade lists in New Haven, Connecticut.
Listing details
2 services listed: Residential moving and Moving and storage. Open 7 days a week. 201 reviews.
- Verified listing details
- Service information
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- Public contact information
- Published local profile
How This Business Compares
How Hands On Moving compares with the other 7 movers on ProsGrade in New Haven, using public Google ratings and review counts.
- One of 8 New Haven movers on ProsGrade.
Services Covered
2 services- Residential moving
- Moving and storage
Reviews
What customers say
Customers describe punctual, orderly moves alongside serious problems with booking, packing and storage. One customer reported a double booking, movers arriving without tools and leaving books on shelves and furniture assembled; belongings were also mixed with other customers' items in storage, and the customer was asked to pay to move them only to the same warehouse's loading dock. Separate storage feedback reports multiple damaged and missing items, no apology until the damage was raised, and standard coverage the customer considered insufficient to replace damaged belongings.
Customer Reviews
Kayla Isaacs
I am not sure where these good reviews are coming from, but if you are offered Jayuan as your team leader please look elsewhere.
Ended up booking a different moving company to specifically get my stuff out of their warehouse where they just mix your stuff up with everyone else’s. To say that they have “storage” is a joke. The new moving company asked me what was up with these people from Hands On.
1. They accidentally double booked me. Innocent enough. Somehow it got lost in transit(??) that they were packing as well as moving. They show up without any tools. Even after they realize they are packing in addition to moving I repeatedly get asked are packing the living room? The bedroom? Yes, and yes.
2. I’ve moved multiple times with my same set of furniture and items and these were the slowest movers I’ve had by far despite having three movers. They showed up without tools. They left books on shelves and did not disassemble furniture, things I have never ever seen a professional mover do. It was just bizarre the way they went about the process which makes me think the team I got was inexperienced, didn’t care, or both.
3. They demanded money to “transport” my items from their warehouse in West Haven… onto the loading dock of their warehouse in West Haven. So basically they held my things hostage just so I could have the privilege of hiring a different moving company to retrieve my things from their property.
Jamal Burns
I see a lot of mixed reviews on here, which is quite surprising to me. This was by far the most pleasant moving experience I've ever had. The movers were timely, charismatic, and orderly. The price was also reasonable in my opinion. Definitely recommend!
Megan Patterson
I cannot stress how efficient, friendly, patient, helpful, and amazing the three movers were for our move today - this is my second time using Hands On Moving and I'd use them 100 times more. Incredibly cost effective, quick, and stress-free! Thank you specifically to the three gentleman that completed our move today but thank you to everyone at the company for being fantastic! I'd recommend you in a heartbeat - total rock stars! THANK YOU! :)
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