Federal Warehouse Company

The person doing the estimate was outstanding. The actual movers, super great. Professionals. Nothing really broken. The business office in charge of sending to me my refund, HORRIBLE! No sense of customer service or care. Took weeks, and a lot of emailing and texting, to get my check. Very frustrating. I just do not understand how an organization can stay in business with that level of disregard of service.

Second Update: I was able to get in contact with the general manager again and this time he was able to ensure the review of our claim did not get held up anymore. Additionally, we are satisfied with the ultimate resolution of the claim. It seems they were waiting on an assessment of the damages which is understandable, but I would hope this prompts them to follow-up with said company for the report after a week or two delay (not let it stay dormant for months). Overall, would still be cautious about moving your items but hopefully the claim process is better managed in the future. Update: I received a call from the general manager who assured me they would look into it. Now months have gone by with no follow. I cannot stress enough to avoid this company as they seem to make it a practice to just ignore any settlement conversation regarding missing and damaged goods. AVOID! Packers are contracted out and as such you never know the quality you will get. As such, the packer's agenda is to do it as quickly as possible without much care. Many of our items arrived damaged including our couch, chairs, and framed art. A whole rug even went missing. There was every rat droppings everywhere and apparently that is not covered by the insurance... To add insult to injury, their claims division has made no attempt to reach out despite multiple calls. In summary, they don't pack your items with an ounce of care, they will misplace and damage items in storage, and finally they make no attempt to honor their insurance plans and settlement agreements.

Rick and Kristina were top-notch with communicating the processes and changes in any items that I decided not to take. I would especially like to thank Kristina for working hard to schedule the moving dates to work for my situation. The movers were on-time, courteous, and professional. I only lost one minor item and had a single damaged item. I call that almost a miracle considering the heat the movers had to work through. They also took exceptional care in moving our piano as well. Thank you again, Kristina!!!

I had a terrible experience, Federal Warehouse/Allied International managed my move from Peoria (IL) to Italy for a job relocation. The moving crew that was sent to my apartment had total lack of professionality: the movers were not wearing masks, they used my restroom, they were 7 people packing and moving stuff in & out of my apartment, making me impossible to follow what they were doing. For some items they used dirty blankets instead of plastic wrap and carton boxes. The result of all this is that 18 items resulted to be damaged at the delivery and 1 item missing, a Yamaha saxophone that the insurance didn't reimbursed because was not explicitly listed in the shipping doc, which I suspect has been done in purpose by a member of the crew in order to stole it. I don't have proof of that but I know I use to have a saxophone that I don't have anymore and none one will pay for that. Totally disappointed, I strongly suggest you to change moving company. Terrible, terrible.