Premium Moving Services

I spoke with a representative named Angel, who identified herself as the owner, to arrange a move. She requested a deposit of over 500 dollars by phone before providing any written service agreement. She stated that the contract, including terms, conditions, and the inventory form, would follow afterward. Because I was out of state and a snowstorm in Minnesota disrupted my travel plans, I informed her that I needed to cancel. When I later requested a refund, Angel stated that the deposit was nonrefundable. This was never disclosed during the initial call. Although the company claims all calls are recorded for quality assurance, Angel has not provided any recording or transcript showing that she communicated nonrefundable terms before taking payment. The deposit was paid on 12/19/25, while the actual contract was not signed until 12/27/25. Therefore, there was no way for me to know the terms at the time of payment. I also spoke with a man who identified himself as a manager and said he would review the situation and contact me the next day, but he never followed up. Additionally, Angel’s tone and behavior toward me felt discriminatory and dismissive, which raised serious concerns about how customers of color may be treated. Based on my experience, I would strongly advise others, especially nonwhite customers, to avoid this company. As you can see from the photos, she took payment from me at 3:50pm on 12/19 and had me sign the contract on 12/27. This is my caveat to potential clients