Local U-Haul branch offering truck and trailer rentals, moving supplies, and storage supported by the larger U-Haul network. Customers highlight efficient service when inventory and scheduling align Serving homeowners across Waterbury, Connecticut.
A central Waterbury, Connecticut location with long daily hours makes scheduling easier. Inventory spans trucks, trailers, and supplies in one stop. Staff feedback often notes efficient check-in and check-out during busy periods. Review current availability online before you go.
Convenient to Waterbury, Connecticut neighborhoods near Meriden Rd and I-84, with access to nearby towns in New Haven County.
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- Moving truck and cargo van rentals- Trailer rentals and towing equipment- Boxes, packing materials, and moving supplies- Hitch products and installs (availability varies by day)- Self-storage units (check sizes and availability online)- In-town and one-way rentals- Equipment returns and after-hours key drop (per U-Haul policies; confirm locally)
Reviews are mixed, with several customers praising friendly staff, efficient processing, and quick turnarounds for pick-up and drop-off. Positive notes also mention help with finding parts like hitches and offering practical packing tips. Critical reviews cite equipment issues and disagreements about refunds or problem resolution. Experiences appear to vary by day and situation, so checking equipment and terms at pick-up is advised.
Cool staff, chris rex gave me a good tip on not taping my box up before I make sure the item fits, which worked out good because the item did not fit, and I had to come back and exchange my box for a bigger one. He also gave me free chocolate chocolates. Would visit again.
Super friendly and helpful staff, they worked efficiently and I was in and out quickly for pick up and drop off. I have rented from this location many times and it is consistently a great experience.
Garbage that's what this location is. I rented a truck an was waved on the high way to be told I have no break lights I called uhaul I was taused around an was told to go to my destination they will come there an fix than I had to leave the destination at a certain time i called to see where was the tech I was told to bring it to the nearest uhaul they found for me an to call the next day so they can refund me some of the money and that's when all the disappointment started I spoke to so many people an at the en I didn't get nothing back an I ended up paying $200 for less than 24 hours of use. this company has been going down thru out the years they have no costumer service priority.
Rex, the Manager, did not honor his verbal commitment to refund one of ten moving pads purchased a month ago. He agreed to accept the damaged pad as "it tore apart in a few spots while being lowered to the floor due to defects in the material". His response was he didn't care that it was opened. Today, he refused to honor his word. He found every excuse in the book to not stand by the refund he originally agreed to. Lying is easy, retaining business is not.
Great experience! We were looking for a hitch for an old car and after hours of us calling around and searching we found one at the waterbury location. They went out of their way to find everything we needed and even hooked it up within 2 hours. They were super friendly and really saved our day.
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