Alta Pest Control

I am writing to commend Josue for his exceptional service at my home recently. His technical skills in the field are phenomenal, but what really stands out is his work ethic and customer service. He did a fantastic job explaining the additional services I needed without being pushy; in fact, he represented the company so well that I’ve already committed to a new service starting next month. Josue is a high-value employee, and I hope he is recognized for his hard work. Kudos to a job well done!"

First off, the sales rep who got me started on Alta was great. He worked with me and wasn't pushy. The service and product are even better. Before Alta, I had a major tick problem in my yard, I mean every time my kids went outside we had to do a tick check and there would be about 4 or 5 of them on the kids. They said it would take atleast two visits to solve the problem. Nope, first visit they were gone and we haven't seen one since. That was a few months ago.

The fact that BBB has this company as an A+ rating is an embarrassment. This is a dishonest scam. I have been under "contract" since June of 2024. They clearly state if you are not satisfied they will retreat "free of charge". I have done this twice and both time they just move up the next billable appointment, so there is NEVER a retreat. Every service is billable as a punishment for complaining. They REFUSE to allow you to cancel the service endlessly citing the contract, even though the contract states "After the initial 18-month period, service will continue until canceled. Service may only be cancelled by a physical written letter with a wet signature or by calling and speaking to a representative." Every time I call to cancel I get a different answer of a specific time I have to call back to cancel, though no one will define what that is. I spoke with Noah on Sept 8, 2025 who refused to let me cancel the service until my last treatment in October. When I complained to a manager, Garrett, I was told my last service is September and my account will go month to month in October. He again refused to allow me to cancel, stating I had to call back after my "last service". I may have to obtain legal representation since they make up what the contract holds me to, but they view themselves free of their obligations in the contract to provide this service to the satisfaction of me, the customer. It took a 40 minutes from my day to have this pointless and frustrating conversation filled with lies and dishonesty. I was told Garrett is the "highest lever person who speaks with customers". The owner named Chris, apparently can't be bothered with customer issues and he expects the customer to be bound forever to monthly payments for ineffective treatments. Buyer beware! Read the BBB complaints before dealing with this company.

Absolutely thrilled with the service provided by Cesar, our pest control technician! From start to finish, he was professional, knowledgeable, and incredibly thorough. He took the time to explain the treatment plan and answered all of our questions with patience. We noticed an immediate difference after his visit – no more pests! Cesar went above and beyond, ensuring that every corner of the house was addressed. It's clear he takes pride in his work, and we’re so grateful for his expertise. Highly recommend him for anyone looking for reliable, effective pest control. Five stars all the way! ?????