Terminix

John was excellent! I’ve been a customer for a long time and he is the best., First of all he is very cordial and respectful. Then he ask the customer what’s your concern and then observe all problem areas and makes diagnostic plan. Excellent!

Do NOT use Terminix. They over charge and are horrible at communication. The technicians were nice and professional, so won’t talk bad about them. But the company overall needs some serious changes. They over charge and once the money is paid they forget about you and when it comes to scheduling, 0 stars. They don’t show for the scheduled appointment and then randomly show up some other day. When they didn’t arrive to the appointment they still upload that the “inspection is finished and appointment complete.” Wish I never signed a contract with the them. Horrible experience. Save your money and use a local business.

I will never again recommend this company to anyone. The appalling lack of proper communication that I have had to deal with is absolutely inexcusable and shows a serious disrespect to customers. No amount of apologies will fix the problem when they cant do a better job of communicating from the call center to the local branches when relaying information to book appointments and do a better job of communication with technicians who are supposed to be doing appointments. Furthermore basic common decency is sorely lacking when dealing with technicians to customers. If you can't be respectful enough to call or text to let a client know your on the way & or running late with an estimated time for arrival instead of leaving them waiting for several hours wasting their time then you seriously are in the wrong line of work and need to go back & learn what comes with proper customer service skills. A customer's time is just as valuable and important as the person who works providing a service be it pest control food industry or retail shop. None of them would have jobs without the customers & you don't keep a business going on occasional one shot customers you need repeat business with good customer service skills and communication skills. I had used Terminex in the past for several years both in Texas and Oklahoma and I never had problems before with communication but it has been at least 6 years since I needed them so now with a recent move & needing to start service back up to get rid of a few pest problems before my wedding this week I started back up with them and I had nothing but problems with them. I very clearly said multiple times with them what I needed help with & the dates and times I needed them to come out and they mixed up dates, mixed up times, they had 1 tech come out who claimed she couldn't do treatment in the attic because she wasn't authorized to use a ladder and she was over 2 hours late never called to say running late or on the way til I had to call to find out why they hadn't showed yet, then they had made 2 different appointments to do inspection instead of treatment service when I very clearly already said they had done inspection. Then the first tech left some of their treatment chemicals behind after they left, the last 2 appointments never called or texted to say if they were on the way & never showed. So by my count you have three strikes against you for not getting your techs to communicate with me about appointments and I have had several customer service center people say they noted comments for the techs but it did absolutely no good so I will not accept any more apologies I will find a different company who can get me the results I need. 2 treatment visits is not 4 and did not fix the pest problems.