RIDD Pest Control

The technicians who come out to service the property have been professional and courteous. Unfortunately, the company’s sales process and contract practices completely overshadow that. I signed up expecting quarterly service, but was placed on a bi monthly service schedule instead. When I tried to cancel, I was told I couldn’t because of the contract. That’s a major issue — especially since the sales rep told me I would receive a text confirmation of the agreement, which I never received. Because of that, I didn’t fully realize the billing setup until later. Requiring a contract for routine pest control is already concerning. When the signup process feels high-pressure or unclear, and promised documentation isn’t provided, it comes across less like customer service and more like a lock-in strategy. Also, be cautious with any upfront startup fee — make sure you understand exactly what it covers before agreeing. I chose this company because I had just moved into my home and needed service quickly. If I could do it again, I would take more time to compare options. Many companies offer month-to-month service without contracts, and for basic pest prevention, DIY treatments can be far more cost-effective. I would strongly encourage anyone considering this company to slow down before signing anything. Once you fully understand the pricing and service structure, you may feel differently — and that’s precisely why they lock people in.

Austin was my technician! He was very professional and knowledgeable. He made sure to do a thorough job, spraying every corner, treating the yard and taking care of a few ant hills. Before he left, he made sure to let me know to wait an hour or so before letting my dogs outside. Always outstanding service. I love how well this company communicates and always on time. Thanks so much Austin!!

Ridd Pest Control failed to provide the services I contracted them for. A key part of the agreement was the removal of all spider webs from our home during each visit. Despite reminding them every time, this task was consistently neglected. This specific service was a major selling point presented by their representative at the time of signup. Although they eventually offered a discounted rate, my concern was never about the money — it was about the lack of follow-through on their promised services. Additionally, their technicians routinely arrived hours late for scheduled appointments. Now, they are charging me a cancellation fee, despite not fulfilling the terms of our agreement. This fee is unjustified, as they did not deliver the services I paid for.