Mountaineer Pest Services

Preston is very thorough, attentive, and professional. He's the only one that have been able to keep our most pesty issues at bay. His detailed spraying application eliminated the repetitive occurrences of wasps in our outdoor living area. Before Preston, my family and guests had to fight off all the wasps that had infested the area. Thank you Preston for all that you do.

I requested an inspection for a termite letter, I paid, filled out the paperwork, and had an appointment set for 2 weeks later. Appointment time rolls around, no one shows up, so I call and it turns out the serviceman cancelled my appointment. No one told me. I did get refunded but when I called I was told, by the lady in the office, he had only written "to avoid fraud" in his notes. I have never worked with this company before and I just needed an inspection for my refinance. I have no idea what this is about but considering they wasted my time without informing me of the cancellation, I would recommend you look elsewhere.

I’ve been a customer a mountain here for more than five years for some odd reason my service got canceled. Went to go call the office to set back up my service and a technician came out. Had to re-sign a whole new contract in wanting in personal information that I was not providing, without a legitimate reason, all they could tell me is that it was policy. I have since canceled service. I’m extremely disappointed in this company. Do not recommend the staff is not knowledgeable with their policies nor their services that they have, I will be taking my business elsewhere.

I have been a loyal customer of Mountaineer Pest Control for over two years and a local Pastor, but my recent experience has been extremely disappointing. For several months, my wife and I have tried to resolve a billing issue where we were charged both through ACH withdrawals and separate debit transactions. Despite multiple calls and conversations with different representatives, we were repeatedly given the runaround with no resolution.

The most frustrating part was when one of their representatives hung up on my wife without a word, and no one ever followed up with us. This level of customer service is completely unacceptable. A company that values its customers should at least make an effort to address concerns, especially when a loyal customer is simply trying to resolve a billing error.

I can no longer recommend Mountaineer Pest Control based on my experience. If you're considering their services, be aware that customer service and billing transparency seem to be ongoing issues. I hope they improve, but I would advise others to proceed with caution.

I would have given 1 star due to the poor customer service when dealing with issues, but I’m adding another star because the technicians who came out to service our property were great. Gene, in particular, was outstanding—he is a valuable part of the company and always did an excellent job with the spraying and treatments. He alone deserves a 5-star rating.

Unfortunately, despite his excellent service, we have to part ways due to how our concerns were handled by the office staff. Poor communication, lack of follow-through, and overall disregard for our billing issues made it impossible to continue with this company. We truly appreciate Gene’s work, but customer service matters just as much as the service itself.