J&J Exterminating Baton Rouge

J&J has been doing services for my company for about two months now. We have multiple locations and they have been attentive to each one, even coming back if we have a new problem that arises. They are very communicative about what they are doing and when they are coming. We are glad we made the switch

I called a few companies before calling
J and J about a rat nest in the loft of my shed, the others would only treat and not remove the nest. Hunter came out to assess the situation, he explained what would be done, that the nest would be removed, bait boxes would be installed and there would be a follow-up a week later. Johnathan came out on Tuesday, he put pellets in my attic as a safety measure, made sure there were no point of entry for the rats into my home, put out bait boxes, he got up in the loft removed the nest, swept the loft of all the rat droppings, plugged up the holes of entry. Johnathan went above when he went to dispose of the nest and droppings he had bagged up to put in the trash he brought my trash can in from the street, just a little simple gesture but showed how caring he was. Around my home and shed was sprayed. The last thing Johnathan did I was not expecting my yard was treated for ants. This is something I normally do ad I am allergic to ants. I can honestly say that the service I received from Johnathan of
J and J Pest was above and beyond any expectations! The price I paid was worth every penny! I have used pest companies in the past and have never been happy to the point of canceling. What Johnathan did was more than I have every seen. HIGHLY RECOMMEND!!

I was very satisfied with my experience with J&J. I spoke with Corey Bellard over the phone and he was very thorough, answered any questions I had, and made sure to go over everything with me before I signed anything and we ended the call. Thanks for all the help!

I had the pleasure of speaking with Corey Bellard. He was super nice, professional and made the whole process easy. He explained everything and made sure I understand before we ended the call.. Definitely giving a rating of 10/10. Thank You for all your help !

If I could give zero stars, I would. I understand that in Louisiana, jobs can be scarce and people need to earn a living—but lying to customers is completely unacceptable. I had a scheduled appointment, and no one showed up—no call, no update, nothing. The salesman was completely unavailable, and there’s no direct line to reach a real person, only an answering machine.

After being ghosted in New Orleans for my appointment, no one from the company reached out to inform me of the missed appointment or even to let me know that my payment had been refunded. It felt like everything was discussed internally, but no one had the professionalism or courtesy to communicate directly with me.

I had to email the owner and president of the company myself just to get things moving and to hold people accountable—something that should have never been necessary for a paying customer.

The only two individuals who actually stepped up and assisted me were the field manager and the pest technician—both of whom were professional, courteous, and not part of the sales team. They were the sole bright spots in an otherwise awful experience.

This was hands down one of the worst customer service experiences I’ve ever had. I will never return, and I urge this company to remember that earning a living should never come at the expense of honesty, accountability, and basic respect for customers.