American Pest

I had an incredibly positive experience with American Pest and truly can’t recommend them enough. Haley Damron initially helped connect me with Grace Burningham, who quickly got me scheduled with technician Nicholas Mayberry. The whole process was seamless from start to finish. Nicholas did an outstanding job—not only did he thoroughly inspect my apartment and clarify what was going on, but he also took the time to patiently explain everything and answer all of my questions. Pest management is never a fun situation to deal with, but Nicholas made the experience so much easier. I genuinely felt taken care of, and it honestly lifted a huge weight off my shoulders. By the end of the visit, I felt a real sense of relief, safety, and confidence knowing that my home had been properly inspected and was in good hands. There are so many pest control companies out there, but based on this experience, I would absolutely recommend American Pest. Their professionalism, responsiveness, and care for their customers truly stand out.

We have had American Pest Service for years. The techs we have had come out have always been thorough, polite, and accommodating. Today, we had Robert Padgett come out to the house for a rodent problem in our unfinished attic space, in addition to our regular service. He did an outstanding job of searching for the entry points and doing what he could to remediate them. Great guy, and very conscientious.

I want to recognize Dwayne from American Pest Maryland South for the outstanding job he did servicing my home at Franklin Park at Greenbelt Station. For many years, I struggled with a persistent roach problem due to residents moving in and out of the building and unfortunately leaving their “little friends” behind. No other exterminator had been able to successfully eliminate the issue—until Dwayne. Thanks to his expertise and thorough work, my home is finally free of these nasty pests. Beyond just solving the problem, Dwayne also provides exceptional customer service. He takes the time to explain what he’s doing and offers practical recommendations and best practices to help keep your home pest-free long term. This is what I call top-tier, 5-star service. Dwayne represents American Pest at the highest standard, and employees like him truly make a difference. His professionalism, knowledge, and dedication deserve recognition and compensation. Thank you for retaining caring, competent employees like Dwayne. It makes all the difference for residents like me.

I signed on with American Pest in October or November 2025. If it weren't for customer service, I would have canceled this service. I wasn't impressed with the initial visual assessment and treatment. The Termite bait traps installed to form an exterior perimeter was also never completed. After a couple of failed attempts, and a no show, I contacted the manager who came out and completed the installation. I also asked that the original person not come back. The manager assured me he will be coming out from now on. I was also told by a customer service that the manager will be coming out in the future. Yesterday was our service day and the invoice stated they were here between 12:40PM and 1:07PM. We were home all day. In the late afternoon when I called to check the status and I was told they were already out. I explained I've been home all day and nobody showed up. Yesterday's inspection report stated they knocked on the door, spread granules in the mulch beds, and left a door hanger. I stated to customer service that none of that happened in my opinion. And if it did, my Ring Camera would have captured the activity. I have a front and back Ring that never showed activity during the time they stated they were here. When I asked who was supposed to have shown up, I was told the original exterminator who I asked not to come back. I was assured the Manager will be coming out in the future. I'm so disappointed in that. I've attached Ring activity before and after the time the exterminator stated he was at our home and shots of the mulch beds that don't show granules. My Ring had no activity of him. There was also no door hanger, and no granules. Now I find myself waiting, again, for this new situation to be corrected. I just want someone who is reliable and trustworthy. I would also like the service that I'm paying for, and peace of mind. Right now, I'm not getting any of that.

I'd say for the past few years we have had different technicians visit for quarterly visits. Overall I am happy. However that last couple visits we've had Josh doing the services. Very impressed with how pleasant and engaged he is while visiting. I don't really understand the process but Josh talked me through every step. During the last visit this past week I was curious what type of services are done during the winter since the bugs aren't really present. He explained everything he was was going to do on the outside in a way I could easily understand. Very pleased with the past service visits with Josh.