Bust-A-Bug Pest Management, Inc. provides routine and targeted pest control for Brentwood homes and businesses, with weekday service hours and an emphasis on clear appointment windows and respectful on-site work.
Local technicians, clear appointment windows, and responsive communication. Service plans tailored to property needs with attention to specific problem areas.
Headquartered on Valdry Ct in Brentwood and serving nearby East Contra Costa communities; call to confirm coverage for your address.
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General pest control for ants, spiders (including black widows), roaches, wasps, and rodents; exterior perimeter treatments; interior spot applications; web and wasp nest knockdown; ongoing maintenance plans; inspections and service for residential and light commercial properties.
Customers frequently mention responsive scheduling and polite, respectful technicians who arrive on time. Long-term clients note consistent results from routine treatments and appreciate that techs follow specific directions around the property. A smaller set of reviews cite occasional communication or scheduling missteps, though most describe positive outcomes and reliable service.
*Original review was my end result, but I'm updating it. The actual service was good prior to the communication failures. The owner is actually nice, and usually accommodating, which is sy ut surprised me that it ended this way. Hopefully, they've fine-tuned these inconsistencies since I was a customer.*Poor scheduling communication and when issues are brought to their attention, you are told what you want to hear with no follow through. Servicers showed up without notice or confirmation of appointments. Notice not sufficient for people who prefer to be home during service or need time to prepare the area, i.e., Move dog/children items. If scheduling becomes an issue, rather than contact you to resolve it, they cancel you completely and charge a higher fee to return. Bad business practices and communication within the company and between employees and customers.
I have had this service for years. We’ve had 3 or 4 different technicians during these years and all of them have been awesome. They are very respectful of your time and your space. If you’re reading this to try and make a decision on trying this business out, you just need to do it. We have not one regret!I wish I knew the name of our current tech. He’s great! If his boss is reading this you need to give him a raise! He’s respectful, on time, friendly, Very mindful of our space and our belongings. His presence isn’t intrusive. If that makes sense. Sometimes it’s a struggle having repairmen etc. come into your space and they make it uncomfortable. This tech is very easygoing and my family has never felt uncomfortable with him around. Quite the opposite.He was at my house this morning April 27th and I’m over on Paradise Lane, Bentwood. Hopefully that lets you know who he is. ??
Bust a Bug has taken great care of us for over 5 years now! We briefly switched to another company a few years back and it was a terrible decision- ended up with a black widow infestation! I gave them a call and they got us back on track. They’re always super responsive, the techs are polite and follow directions if I need specific areas done. I recommend them hands down above any other pest control service!
My experience with Bust a Bug was great. Clint arrived within the allotted time, he was professional knowledgeable and seem to love his job and is very happy with his Boss. I have been with Bust a Bug since they began. I have no complaints at all. I am a lifetime happy customer.
I've lived in Brentwood for about 4 years, but had never contacted Bust-a-bug. Recently I moved a couple of miles down the road to a new construction neighborhood. After a couple of days while unpacking, noticed an infestation of black widows at night around house and on neighbors. It must have been close to midnight that i emailed Bust-A-Bug asking if they could send someone out right away as i have small dogs and a 19-month-old. I'm sure they emailed and called me that morning while i was busy working at home office, yet without confirmation or credit card Randy showed up at my door, confirming i needed help with Black widows and explained the whole process with me. With so many on neighbors house and in neighborhood, he made point to tell me to keep checking. When a couple migrated, they sent someone out right away at no charge to hit again. They did a great job both times and the response and initiative to send someone to help me without confirmation was refreshing. Stephanie always called and left voicemails in addition to receiving emails from company. I will be using them for as long as they are in business.
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