Northwest Exterminating - Chattanooga

The two gentlemen what came out to inspect the property and treat were respectable and kind, walking me through the best treatment plan as a renter and making sure I knew what was my responsibility vs my landlord’s. I feel informed and respected, and they didn’t take advantage of my wallet and allowed me informed choice in services. They also spray pet and kid friendly chemicals. Highly recommend.

Northwest Exterminating is top-tier! Their level of customer service goes deep, way into customer care and retention by how thorough they are with every process. Tory came out and inspected, but went the extra mile by getting his Manager involved. He did this as a means of verifying that he'd done everything that he could to give us insight on the reason we had them to visit: Pest Control. I definitely recommend this company. They're a little on the pricey side but I'm glad I've made the decision to get onboard and pay for it monthly. It's a one year contract but it's worth it! If you're in need of a pest control company, please stop and look no more! Choose Northwest Exterminating! Nope, not getting paid for this free advertisement. I'm just working off of my own personal experience. I do hope this type of care continues! You can't trust people yet alone businesses these days, to actually do what they've said. Oftentimes, the good or service provided comes with hidden fees and horrible people. I've nothing but a good vibe for NW Exterminating! So, thank you Tory & Tory's Manager!

I used Northwest Exterminating through my rental. Clay called me to come address a termite issue that I thought were carpenter ants. I sent him pictures and he told me they were definitely termites. Clay comes out the next day and looks at the area where I sent him the pictures of. He states that someone else will come back and treat the area at a later date. In between that time, I figured out that all the green canisters around the house are termite bait stations. 6 days later Clay comes back with a can of spray and sprays the area in my kitchen. I ask him about the bait stations, and he says that his company installed them, but he was not the one that did it. He didn't even check one. Obviously, this was an issue before to have to install bait stations. He leaves. 2 days later the termites are in my son's room, the hallway, the garage and still in the kitchen. I have pictures and videos. They don't work on weekends and will be out on Monday. Clay returns on Monday and looks again where I told him the termites were. He can't really tell where they are coming in because I cleaned them up (his words) so he walks around and looks and says that he can't do anything today but he will have his termite Supervisor come out sometime later in the week and assess the situation and formulate a plan. I get a message from my rental manager that they will be out today, 6/4, at 11am and will be doing a "full-home termite treatment". I look out my window at 10:15 am and the Northwest Exterminator truck is in my driveway. I go to put my dog up so when they come to the door I can open it. I go to go out and the truck is gone, and a business card is in the door. They never even came to the door. What full-home treatment did they do? My dog didn't even bark one time. I am not convinced that anything was done. I wouldn't recommend this company at all. I think that the rental company should find a new exterminator to do business with because this one is just billing them and not doing anything to keep the property safe. By the number of termites that I killed I can only imagine how many are still alive and feasting on the home.