Ace Walco Termite & Pest Control

Most employees are respectful
Some of the containers which hold the bait granules have broke over the years and they haven't been repilaced
Was told I would receive email confirming services but doesn't always happen
Thank you
I have services for Carpenter Ant

this company is a family run business and it comes from my town years ago when I was younger growing up, they were in Kearny. that’s where they started. They had little red trucks now they got bigger blue ones. But I wanted to specifically comment about their customer service. Which is unbelievable. Not to mention, they answer every single crazy question people like my mother has ever thrown them. Miguel has been coming to my house for a while. He is absolutely fantastic young kid very tenacious. he does his job no screwing around. knows exactly what he’s doing. Check every single trap inside and out and happily so I’ll let you know nothing again for the third time in a row. Their prices are great and you get that touch that you don’t get from freaking Terminix or whatever the other one is OK those gigantic ones western I think it might be? they don’t give you that. it’s the difference between going to a local pharmacy and CVS where you’re just a number. I highly recommend them and if you can get Miguel you’re a lucky person. And when you only see somebody once every 3 to 6 months because you’re not home with that particular time when they come in somebody else answered the door….. for them to know your name when they walk up it’s really nice not your last name your first name

Absolutely do NOT recommend this pest control company.

We found 2 spots where yellow jackets were building nests around our house, one of which was in our ceiling and we could hear activity, and Ace Walco was the only company that seemed local and available to come out quickly. The guy who came by just to check it out was friendly, wrote up an estimate for $421 to take care of two areas.

A guy came out the next day and made a mention of being afraid of bees...not a great sign. He haphazardly sprayed the nests with a liquid poison from outside of the house and recommended we call back if not gone 5 days later. It seemed fine for a day or two until they came back full force and were now entering our house. We saw at least 20 per day inside so we called back as we're still under warranty. I am pregnant so its making me very anxious to have yellowjackets stinging me randomly throughout the day.

I called on a Friday morning hoping someone could come out same day or Saturday, I was told no one is in the area and Saturdays are "only for paid services". Actually insane to me considering I paid quite a bit a week earlier for a service that was unsuccessful. I made enough of a stink for them to send someone out on Saturday and, because we are not bee experts who could point out how they were getting in, this new guy shrugged it off. He then dusted our window sill where many of the bees went to die essentially to shut us up so he could go to his next job. He did nothing to the nests and insisted they were dead (spoiler: they weren't)

Its been a week with zero improvement. Its like the nests got stronger. We had someone else come out to help us and they were SHOCKED to see they just left exposed dust in the window and have advised me to notify my doctor because this exposure could be incredibly risky for my pregnancy. This company FINALLY took us seriously and treated the nests from the inside which proved how many yellowjackets were still active in the original problem nest that the two previous Ace guys were casual about. They were also insanely more affordable than Ace Walco. Completely careless behavior.

I have been a customer with Ace Walco for several years…they are excellent and have the best customer service. My usual service provider is Harold, who is delightful. Today, LJ came to rid me of wasps in three places…and he did the job fantastically while I stood back a took photos. Great company to deal with. Thank you. Happy customer…Joan