Orkin

Taylor came out for my first treatment. I was impressed with the knowledge and professionalism! I will update after the treatments have had time to take full effect on my 4BR 3bath house.
**I just had my 3rd treatment. Erik was professional, listened to my concerns, and gave me great suggestions for future treatments. Fully pleased :)

The exterminator explained every part of the process, what everything did, how long it would take to start taking effect, even let me stay near by to ensure the smell wasn’t going to trigger a migraine before doing the entire house. Gave us tips on what we needed to do to prevent more bugs from getting in, and what could extract more of them.

The flied starting dropping in the home immediately, the palmetto bugs around the home starting scrambling out of the garden area. And today, a day later, many dead roaches in the home. If not dead, very weak and trying to escape.

UPDATE: the bug issue is now worst than ever. The first time they came out it was like magic, but now it makes absolutely no difference. The day after they came and treated the home this month 20 roaches come out when we unplugged an appliance. The roaches are everywhere, never ending, and I feel like every time we spent on this company was thrown away. We tried having them come out to retreat a few time, and they’ve told us it was too soon. Other times they’ll come unannounced and walk into our fenced in backyard where our dogs will chase them out (why would you enter a property without notifying the homeowners you’re there?) or they simply don’t show up for the extra treatment

We invested $20,000 in what was supposed to be Orkin’s best crawlspace package, and the experience has been nothing but frustrating. Our sales rep, Brandon, assured us that everything — including replacing the crawlspace door — would be completed correctly and promptly.
The work was done except for the crawlspace door, which was never replaced. Since then, we’ve made multiple attempts to get someone to come back out and finish the job we paid for. Every time we call, we’re told someone will “look into it and call us back,” but no one ever does. Months later, we’re still waiting for a simple follow-up and the completion of work that should have been handled from the start.
For the amount of money we paid, the lack of communication and follow-through is unacceptable. We expected professionalism and reliability, and unfortunately, Orkin has delivered neither.

I had a great experience with the technician as he inspected and explained details as to what he was doing and what the end result should be. Thank you Mr James for your patients as you answered all my question with clarity. I do appreciate the Orkin company reaching back out to me so quickly. I thank the whole team that was involve from Mr Russ to Sandy to Sam and Mr James. Thank-you all so much.