Xceptional Wildlife Removal

Disappointed by the Customer Service

While Exceptional Wildlife Removal may do good work when they actually show up, the customer service experience has been anything but exceptional. We've had multiple appointments canceled without any notice, and when we followed up, there was no apology or sense of urgency—just a casual attitude like it didn’t matter whether we used them or not.

It’s frustrating to deal with a company that seems indifferent to its customers. Communication is poor, and there's no accountability when things go wrong. If you’re looking for reliability and professionalism, I’d recommend looking elsewhere. Good work means little if you can’t count on the company to show up or treat you with respect.

We have been completely satisfied customers of Xceptional Wildlife Removal for more than 3 years. Brandon is extremely professional and is always available to respond to our concerns in a timely manner. He immediately addresses concerns, and is always honest regarding pest control options and outcomes. The exceptional service we receive is consistent, comprehensive, and results-driven, to the extent that our pest issues are now basically nonexistent. We feel safe and well taken care of, and consider Xceptional Wildlife Removal our pest control partner for life.

I'm rating this company below average because my experience with them has been frustrating to say the least. The way they operate leaves room for a lot of miscommunication, lack of communication, and confusion. Too many issues to write in this review, but basically there are people at dispatch, people that do inspections and estimates, and people who are actually sent to do the work. Problem is, it's too many cooks in the kitchen, so crucial information regarding scope of work and timing is lost in translation every step of the way. And the guys who did the work were driving from 2 hours away, so it felt like they were trying to cut corners to get done same day so they wouldn't have to come back. They tried hard to convince me that their atomizer fog stuff would take care of smell and reach all the nooks and crannies (they were trying to avoid disassembling some ceiling panels which we discussed in the initial inspection). Well, the stuff didn't work and the smell got worse, but they refuse to do any further work without getting paid more. It's been hard getting responses from them along the way, and without warning I get a call from a tech that he's almost at the property again. He's lucky I was available to run and meet him, but once I was there and waiting, he calls and says they won't do any more work and he's just going to his next job instead. Thanks for wasting my time. Then, the next day I get a call from dispatch trying to schedule another reinspection. Like, what? No. You all are frustrating to work with. I wish I had just gone with Leggett's Wildlife. Xceptional did not live up to their name.

Huge shout out to Benjamin over at Xceptional Wildlife Removal! That guy did an amazing job and his customer service and professionalism was top notch. He cared so much about doing the job well and accurately…to the point that I initially thought he was the owner. To my surprise he was not but instead just an exceptional person who believed in doing an exceptional job. Hands down the best interaction I’ve ever had with anyone who has visited my home to repair something. Kudos to Xceptional Wildlife Removal and Benjamin. I will definitely be referring anyone who needs similar assistance to this business! God bless!