Cerv Property Solutions Dallas

Update: STAY AWAY!!! Horrible company to do business with. After 2-3 years of business and good standing, our family was experiencing an unexpected situation and needed to cancel services. They said we would need to keep paying through the end of the year because we didn't cancel before contract auto-renewal (a few weeks prior), or we could pay a $250 cancellation fee. I asked if we could discuss further, and they said they would have the branch manager call. He never called, and they auto-billed our card on file a couple weeks later. I had to take the card off our account to keep them from charging it. This was back in August, which is also when they stopped servicing us, yet they're still sending a new invoice every month (now December). I just called again, and their billing lady felt like talking to AI, but we're supposedly not going to be receiving more invoices. I see now they're changing their name. Shady business practices with this place, and I will definitely not be going with them when we start pest control again this season. Former review: Reggie Chapman did a great job today. He took the time to listen to our concerns and address them.

Magna Pest Control has been such a great company to work with! They’re always quick to respond, super thorough, and make the whole process really easy. Juan is always friendly, attentive, and he’s always willing to take the time to walk me through what’s going on. I truly appreciate their professionalism—10/10 recommend them for any commercial or residential property!

I had a five star review, and I deleted it and am changing it to 1 star. First of all, over the last year, I have had approximately 7 ant hills. Every single one has been treated by Magna, and every time I tell the technician that my entire property needs to be treated for ants, because the problem is clearly not going away by spot treating it. Every technician says don't worry, they aren't coming back, and never treats the entire property. So I finally got my eighth ant hill and this time I called in and asked for a manager. First of all, every time you call in and use the phone system, no matter what you do, you get routed to new customers. You can never get routed to existing customers. Then when you do, you get transfered overseas, which instantly provides a worse customer service experience. I asked for a branch manager last Thursday. They said they'd schedule an appointment and text me. No text received. Monday came, I called again, asked for a branch manager again, and was told I'd get a text. No text. On Tuesday I called again, had to wait again, and asked for a manager again. No text again. Thursday morning I call, asking again for a manager. I demanded I stayed on the phone because they keep not texting me. They wouldn't schedule a branch manager and said they'd call me back. No phone call. 4pm yesterday I called again and again had to fight the phone system to get someone who said "a branch manager confirmed they will see you next Monday after 4pm." Great. Finally I walked away. Today I get a call from Magna, saying my visit Monday is with a standard technician and there's still no branch manager coming or scheduled. Dear GOD. I'm leaving my technician appointment for next Monday and promptly cancelling and will not recommend this company. You literally can't get a manager here and pay just as much if not more than other companies. This company used to be excellent, and I literally had a five star review for it. I don't know what's changed. If a manager wants to contact me, I will contemplate whether or not to keep this review up.