Orkin’s Henrietta location provides local pest control for the Rochester, New York area, with technicians who communicate treatment steps and coordinate access for interior service when required.
Customers highlight clear communication, willingness to answer questions, and help rescheduling when conflicts arise. The branch provides access to 24/7 scheduling support via Orkin’s national customer service resources Local experience that helps homeowners across Rochester, New York compare a more region-aware provider.
Serving Henrietta, Rochester, New York, and nearby Monroe County communities.
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Services typically include inspections, treatment for ants and roaches, rodent control, stinging insect concerns, bed bug assessments, and exterior barrier applications. Commercial service plans are available via Orkin’s site.
Recent reviews note technicians who are courteous, explain treatments, and respond to concerns. Several customers mention help with rescheduling and accommodating timing needs. A small number of reviews cite communication or follow-through issues on specific projects. Overall ratings trend positive for responsiveness and clarity during service visits.
Aaron was great and friendly. He provided excellent service and provided information on the treatment that will be taken place and advised if I had any questions domt hesitate to contact him.
We had an exceptionally good experience today with Joe who works out of the Henrietta, NY office. He was responsive, effective at addressing the concern and displayed a high level of sensitivity to the circumstances at my father’s home. Rare to encounter someone with that level of understanding these days. Well done Orkin!
Aaron, the service manager, Performed my service in the early evening. They were going to cancel my inside service because the storm was coming and the original service man had to get home for fear of being caught in the storm. The original man only did the outside, but my intention was needing the inside. I contacted the company and explained the situation. I had worked this single date and time frame out a month ago with the office staff and it was very important that I had my inside service done. Every time Orkin comes I never have a problem so I like to keep my service continuous without a lapse of time. Aaron called me and he volunteered to come out and do the service on his own. He arrived with a pleasant attitude and he did everything I asked him to do. I am impressed with Orkin’s dedication to customer service. I am impressed with Aaron’s attention to customer need and he valued my time. He valued that I rearranged my work schedule and he made it happen. I could tell, he was never intending on asking me to reschedule.Class act!! He appears to be a leader in the company., His pride and dedication for the company he works for…shined through.Professional.Courteous.Friendly.Punctual.Best of all…. An Army Veteran.Aaron, Thank you for your service to me and my home. Thank you to your service for our beautiful country.????
Antonio Regalbuto is the guy they have. I appreciate his service and professionalism. I've asked the local office to shift my scheduled appointments to the weekend, but somehow the appointments keep getting scheduled during the week when I'm at work. I shared this with Antonio, and he helped to get the appointment rescheduled. Thank you so much, Antonio!
We hired orkin 10/6 for orkin shield, pest control and gutter guard. They came out a few days later to do the gutter guards and orkin shield. We paid them in FULL $6586.92 on 10/9 and they were supposed to come back and put on the down spout guards but NEVER did. Never showed up for the Pest spray.We ended up calling a different company who came out the very same day! Orkin is a very unreliable company. There has been NO communication at all from Orkin. We have left several messages and no call back. And for their product to come off after a little bit of wind is a little concerning. We feel we were taken advantage of and sold bad product. We asked for the 30 day money back guarantee but this company had refused any communication from us. Again we paid them in FULL $6586.92. I added 2 photos of the gutter guards that are coming off after 2 weeks.UPDATE: 11/16/25 We STILL have NOT received a phone call back from Orkin even though they responded pleasantly to my review on Google telling us to call them. We have left more than 10 messages for the manager Justin and not one phone call received back to us. I have also updated with a new picture of the broken leaf guard that has now fallen off our roof completely.
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