Bug Guardian Pest Prevention

TLDR: He threatened a lien on the home over a $45 "free quote".

I’m honestly shocked this company has any 5-star reviews. Our experience was the complete opposite of professional.

We contacted them for a bug-removal quote, which their website clearly says is free. Only after they left the property did they text demanding $45. That’s when things went downhill.

Weeks later, the owner showed up unannounced, disturbed our tenants, then called and yelled at me for nearly 10 minutes before I even understood who he was. He then threatened to put a lien on our house.... over a frivolous $45.

Based on the website versus what actually happened, it felt less like a quote and more like a pressure tactic after we chose not to move forward. The website clearly states "free quote".

If professionalism, clear pricing, and basic courtesy matter to you, I’d strongly recommend looking elsewhere.

I am attaching screenshots.

PS, the invoice was created after the call. No real invoice was provided at the time of service or anytime shortly thereafter.

UPDATE: After this review was posted, the owner contacted me again and threatened legal action for “defamation” related to this review.

UPDATE 2: his attorney did in fact just call me trying to get me to remove this review. I am attaching a screenshot of the phone call I received.

We've been using Bug Guardian for over 6 years and have been so impressed. No issues since we started service with them, and our tech, Brian, is so friendly. Any time we have a friend who's dissatisfied with their current pest control company, we refer them to Bug Guardian. Everyone who has made the switch shares that they're able to tackle issues the "other guys" couldn't. 10/10 recommend.

We have had a few Pest Control companies over the past several years. Once we met Gary at Bug Guardian we refuse to use anybody else. He is very consistent, knowledgeable, friendly, great with communication and trustworthy. In the 6-7 years we have been loyal to Gary, we have had him come back once, maybe twice ever, due to spotting a scorpion. I love that Bug Guardian always has the same tech service my home, so I don't have to worry about a new face every time. I have a child that used to follow him around and ask questions. Not only is Gary great with this company and customer service, he is excellent at entertaining my child too. He was never irritated by our children or chatty days. I highly recommend Bug Guardian. Hands down best customer service there is.