Norcal Rodent Proofing

I cannot say enough good things about this company. As a real estate agent, I needed a reliable company to address a rodent issue before bringing a property to market, and they exceeded every expectation. Paul and Larry truly know what they're doing. There was no cutting corners, just thorough, professional, high quality work from start to finish. They went above and beyond to ensure every issue at the property was properly handled. I especially appreciated that they documented everything with detailed photos of the work they performed.
If you're looking for a rodent proofing company, don't waste your time searching elsewhere, give Paul and his team a call. You will not be disappointed. Thank you,
you guys ROCK!!!

WARNING. DO NOT USE THIS COMPANY. The owner Paul Connell of Norcal Rodent took my money for a job that he refused to finish. I contacted repeatedly by text and phone requesting he finish the job. He became verbally aggressive, cussing, and threatened my family and me with physical harm. I had to find another company to finish the job. If you read his google reviews he has a history of taking money from clients and not finishing the work and then becoming verbally abusive and very threatening. I subsequently spoke with another contractor who used to employ him and he said the same thing. He apparently has a long history of similar behavior. Also, I can find no evidence this company has a proper business license.

Paul and his crew with Norcal Rodent Proofing did a thorough job of cleaning out our crawl space ( very dirty with lots of insulation pulled down), placing plastic under the house and repairing holes in under house ducts caused by rodent damage. He likes doing a good job and imparts his expectations to his workers - he notices small openings and does a lot of the patchwork himself. He is willing to also work with reasonable owner suggestions or give feedback based on his experience. Rodent clean up and house proofing is hard and tedious work and of course the rodents can find their way back in after a few years so I will be happy to work with him in the future. He has a specific way of working ( being detailed with every client) so often runs late, but is good about letting you know so recommend being open ended about appt times. Have worked with numerous pest business' for my home in the past and I think Norcal has been the best so far in actually doing all of the work required.

We hired Paul for a rodent issue in our home and garage on 12/9/24. Upon inspection, Paul offered to clear the attic of the clutter and debris and lay new insulation. The work was done quickly and well. Even our electrician commented on the good work which is the only reason this review isn't 1 out of 5.

The subsequent follow-up and behavior left a lot to be desired. We noticed one of our recessed lights was protruding from the ceiling. Paul came out to check the damage and assured us he would fix it. Paul did not follow-up to schedule the repair or the weekly trap check visits per the contract. Given the holidays it was understandable and we didn't press the issue.

My wife followed up on 1/6/25 and 1/15/25 but he did not commit to a date. He also asked for money towards the repair. While having other work done on our house on 1/17/25, my wife asked me to follow-up with Paul. Despite his pleasant demeanor in person, he did a complete 180 via text. He was hostile and disrespectful without provocation. In the end he elected not to follow through with the repair or the weekly trap checks.

Unfortunately, this is not an isolated incident. Hidden amongst the five star reviews on Google and Yelp are accounts of similar behavior. All of them seemingly after he's been paid and have to do with warranty or follow-ups.