Mr. Rooter Plumbing of Abilene

I had a very good experience with this company. They were very nice, professional, and didn't take long at all. Price was pretty good too. I've called them before for previous issues and had a good experience with them in then too. Pretty sure mr. rooter is going to be my plumbing go to when I need something fixed.

So not impressed with service and customer service. We had to use them because of our home warranty. The only time they could come was when i had a doctors appointment. I let the tech know when he got to my house that i was about to go into my doctors and would be hard to get ahold of but would call back very fast. I missed his call by two minutes. Called to tell me it was going to be a $1,200 fix. I told him that wasn’t in our budget, and i ask if there was anything else we could try, where he notified me he had already left and there was nothing he could do. Called back to see about having someone else come back and get a second opinion and they would not come back without me paying a $178 travel fee and the best they could do was cut $20 off that fee. This was on top of me having to pay for the work they would do as well. Would not suggest using them if you don’t live in the Abilene area, unfortunately for us, we’re in cross plains and have to pay ridiculous travel fees for being in rural areas. Was hoping for some accountability with the team and have someone at least come and give us a second opinion but because there was no budget we will not be using them. Wasted our only stoppage claim on our home warranty on them to flush a toilet and quote us a $1,200 job when every other source says to pull the toilet and snake first, then try vent jetter.