Wilson Plumbing & Heating, Inc.

I have never had worse service in my entire life. I will be calling the better business burea. These guys have serviced our septic for years.... and every time its a disaster. We kept going to them because we got our pumps from them.... which went bad just over every 12 months. We thought we would use them to honor the warranty (HA!). Every year there was an excuse they couldn't honor it. Guess what? My house is flooding AGAIN and the pump ISN'T WORKING. But they only warranty a year.... and we bought it 13 months ago. No coverage because of one month. I get it. Except that this is the 4th pump that's failed in less than a 15 month window each time. Once the company was bought out (can't honor warranty). Once we missed it by a month (can't honor warranty). These guys are crooks. And I Will spread word of mouth and every social media outlet I can find. If I could I would hold them accountable for every penny of damage done to my house by this water over the past 6 years!

I used Wilson Plumbing after a recommendation from a neighbor. I had a bathtub overflow plate that was leaking into the floor below. It did not appear to be a complicated issue. Wilson Plumbing responded promptly and scheduled a technician to come out. The technician was at my house for most of the day and spent a significant amount of time on the phone trying to determine how to fix the problem. He was unable to complete the repair that day and had to return the next day to finish the work. After paying approximately $400 for the repair, I used the bathtub and discovered that the leak had not been fixed — it was actually worse than before. When I looked into the access hole cut into the wall, I saw standing water and found a wet piece of trash and what appeared to be a metal razor blade that had been left inside the wall (see photo). This is entirely unprofessional behavior. I contacted Wilson Plumbing and they agreed to send the technician back. During that visit, I asked him to test the repair by filling the tub completely. He admitted that he had not fully tested the tub during the original repair before charging me. Again, very unprofessional to not even check your work before charging me. At that point, I was told the leak would require an additional repair costing about $1,300, despite the original problem not being resolved. I decided to get a second opinion from another plumbing company. They were able to identify the issue and fix the leak by tightening a connection and correcting the installation done by Wilson. . I paid Wilson Plumbing for a repair that did not fix the problem and left me with additional damage and frustration. Unfortunately, based on this experience, I would not use or recommend this company.

I recently contacted Wilson Heating & Cooling for a second opinion, and I was extremely impressed with the level of service they provided from start to finish. They responded promptly to my request and quickly assessed the situation. Thanks to their efficiency, I was able to have a new furnace installed the very next day—on what happened to be the coldest day of the year. The installation technicians were excellent: professional, knowledgeable, and respectful throughout the entire process. They completed the work efficiently and ensured everything was functioning perfectly before they left. Overall, my experience with Wilson Heating & Cooling was outstanding. Their responsiveness, professionalism, and quality of work exceeded my expectations. I highly recommend them to anyone in need of reliable heating and cooling services.