Austin Plumbing

A word of warning to my neighbors. My experience with Austin Plumbing has been terrible. First......they put in a natural gas heater in a house fitted for propane. I found out after that it was downright dangerous and a code violation. That was in August last year. Second.....this February I called them because hot water stopped again. No response. So I called Cold Is On The Right Plumbing who came over immediately and diagnosed the problem. But they kindly referred me back to the original company since the heater was still under warranty. But.....Austin Plumbing just asked me to contact the manufacturer myself. So I was forced to hire Cold Is On The Right to remedy the situation.....which they did. I am disappointed with Austin Plumbing, not so much for the initial mistake made but for not being upright and forthcoming about it. Without honesty and accountability nothing else matters.

I had these guys install a new fancy touchless kitchen faucet in my home and they did a professional job and wore a mask the entire time they were in my home. I had an issue a few days later with my water heater and they were kind enough to help troubleshoot it over the phone. Based off my experience working with them, they have excellent customer service and are true professionals. I will be using them again in the future for other projects.

Great service - Cody arrived on-time and called ahead to confirm his scheduled arrival. Was very efficient and helpful - I had a leak to fix, which he diagnosed and repaired promptly; then I had several valves to replace, which he did efficiently and quickly. He understood and explained problems I was having and advised me on how to take care of them. Company works by the hour and openly provided hourly rates on the phone. Final bill was as expected. Great group to do business with - will definitely call them again if I need plumbing help.