Ed Rike Plumbing Heating & Air

I have a water boiler furnace and I needed to find a new company to do regular maintenance om my system since the company I had been using closed up because of retirement. The service techs did a great job. On time, tidy, and professional. No mess left behind. I also used Rike to do a yearly maintenance on my home central AC. Again, the techs were on time and were neat and professional. I would highly recommend Rike's to anyone needing service at their home or business.

I called on January 23rd to book an appointment to have my well water pipes inspected and to see if there were any preventive measures that could be done to prevent them from freezing. After explaining this twice to the young lady that answered, she scheduled me for a normal appointment on Monday, the 26th. She indicated they would contact me an hour before their arrival in the window assigned for the “afternoon”. The gentleman called at 2:56 stating they were 20 minutes out. While we are bearing in mind the weather was inclement Monday, the office should have just rescheduled those Monday appointments, but nonetheless, they kept the scheduled appointment time. My husband proceeded to clear a spot for their truck in the driveway, and was working on the surrounding areas when they arrived. The gentleman immediately became leery of parking in the driveway way and requested to park in the neighbors driveway, further away, which was equally snow covered. Clearly, this is not something we can grant but said they could park in the cleared area or the street, no problem. They proceeded to sit in there truck idle on the road for another 10-15 minutes just to inform us they “didn’t want to get stuck and their supervisor said to leave and have us reschedule”. This chain of events was odd given the rationale and requests given, but okay. So I call the office and ask to speak to someone about the incident, with hopes to reschedule rather soon. I was informed because of the weather the office was closed, but she would have someone call us back the next day. Best we can do. It has now been 4 business days with no call back, no discussion, just a very oddly blown off appointment. I can forgive the need to reschedule because we can’t control the weather regardless of how strange the excuses and questions were given when they did arrive. However, I cannot forgive a business that lacks the courtesy of acknowledging the issue/need and not calling a customer back. I’ve hired plumbers and hvac experts many times throughout the years, and I can say I’ve never been treated with such disregard. I hope you guys take this review and try to improve on your service and customer retention.

Want to say a big THANK YOU to Elijah and Kyle for helping to replace my sister's water heater. You were the only plumbers willing to come out at such a late hour. Furthermore, you were exceptionally polite and professional when we spoke. Thank you again for all your help.