Hydro-Flo Plumbing & Heating Ltd.

I want to thank the two KEVINS who diagnosed and repaired my furnace efficiently. They completed the job quickly and ensured everything was properly fixed. Both are friendly and highly knowledgeable in their field. I confidently recommend Hydro-Flo for their swift service and competitive pricing.

Had a fantastic experience! We had KEVIN come look at a leaking water softener. He was very friendly, knowledgeable, and professional. Made sure I was aware of what he was doing, provided very useful information and was very transparent about the cost of repairs. Would recommend.

Pleased with the service. Austin came out and was polite, efficient and very thorough in ensuring my drainage was unblocked of chronic tree root build up that had begun flooding the basement when doing laundry/showering upstairs. Reasonable flat rate price and and transparency in disclosing price at the time of booking was also appreciated. Thanks v much.

Technician arrived late on a Friday afternoon to fix the floor drain that flooded in the laundry room. After spending time snaking the drain, he explained what was happening, he cleaned up & was on his way. Polite, professional, friendly and efficient. Flat rate pricing was worth the time spent doing the job. Would definitely recommend.

Updated Google Review ?Title: Misrepresentation of Efficiency AND Unacceptable, Prolonged Failure to Repair Property Damage ?I normally don’t write reviews, but this experience has been extremely disappointing, and the core issues remain unresolved. ?My home water heater was leaking, and after some research I initially asked Hydro-Flo Plumbing & Heating Ltd. about a Rheem RTGH-95DVLN-2 tankless high-efficiency model. They quickly quoted me $3,700 and said they could do same-day installation. ?Issue 1: Efficiency Misrepresentation During our conversation, I was told the replacement—a 50-gallon tank—would have an efficiency rating of 0.8 UEF, which sounded reasonable compared to tankless models (~0.9). Based on this promise of near-high efficiency, I accepted. ?However, the installed model is the Rheem PROG50T-65N standard tank, which officially has a UEF efficiency of 0.65—a substantial and misleading drop from the 0.8 figure I was quoted. This is a clear misrepresentation of the product’s performance. ?Issue 2: Property Damage and Failure to Follow Through (Ongoing) To make matters worse, their staff's equipment damaged my rain gutter/eavestrough system upon arrival. ?A manager (Todd) came to inspect the damage on September 22, 2025, and acknowledged the responsibility. ?In your company’s public reply to my original review three weeks ago, you stated that a larger contractor "has an appointment with you early next week" to handle the repair. ?Today is October 22, 2025. That "early next week" appointment has been missed for three weeks, and the damage to my home is still unrepaired. ?Your public statement attempts to diminish the damage by claiming my "home has weathered over time," yet you simultaneously confirmed the incident by stating your "ladder rack hit" the eavestrough. Furthermore, sharing my "pleasant thankful texts" does not negate the factual misrepresentation of the water heater's efficiency or your company's persistent failure to rectify property damage. ?Conclusion I originally chose this company because of their high Google ratings, but the experience has shown a lack of accountability. I have now filed formal complaints with the Better Business Bureau (BBB) and Alberta Consumer Protection (ACP) regarding both the misrepresentation and the failure to repair property damage. ?If anyone is considering Hydro-Flo Plumbing & Heating Ltd. for installation, please read this carefully and think twice before making your decision. Avoid sacrificing long-term efficiency and professional accountability for the sake of same-day service.