Benjamin Franklin Plumbing

James77 on Benjamin Franklin Plumbing

These guys are horribly unprofessional and a ripoff. Called them a few weeks ago for an emergency call. Waited all day for them and received a call late in the day saying they had to reschedule. Was far too late to get anyone else and everywhere else was booked for days! Needless to say after 3 days of back and fourth we finally got someone out who quoted us $1,100 to fix it. We got a second opinion from a different professional who fixed it for $475 the next day! I was informed Benjamin Franklin Plumbing works on commission so they do whatever they can to jack up the price! Also Google shows them accredited through the BBB, that is a lie and I suggest you check them as they are chock full of complaints about this company. Do NOT USE!

Kevin Kendrick on Benjamin Franklin Plumbing

Unfortunately, I had a bad expereicne. I called at 730 AM and was told I would have a plumber at my home between 8 AM and 12 PM. Even recceived an email confirmation. I did share with the person who scheduled with me that this was an emergency and she was good with the 8 AM to 12 PM. Around 1030 AM I received a call that said I would be pushed back to to 1230 PM to 330 PM. At 230 PM I called and I was told the plumber was finishing up his job and would be on his way to my home - he was over an hour away :( I then called another plumber and connected with someone that could come to my home. I had a different company at my home at 3 PM. I received a call at 3:16 PM telling the plumber was still delayed and still hasn't left his job. I told her not to worry about it as I found someone more reliable.

Lyn Brady on Benjamin Franklin Plumbing

First of all, let me say that on previous occasions, I used BFP , was very happy with the service (Cynthia Northrup was my tech for those calls), and thought that I had found my go-to plumbing company in this area. However, on 12/30/25, I had a service call to check why my fairly new shower had reduced pressure and the water wasn't as hot as it had previously been, and I also wanted to get a water softener. The plumber that came, Eddie, said that he would have to replace the cartridge. I explained that we had already done that, twice, with no change in the pressure or temperature of the water and, in fact, the last cartridge replacement was done less than a month ago. He insisted that he had to do that, so I said that I had a new cartridge that Moen had sent me. He replaced the cartridge, using the one that I had, and, as I had stated before, there was no change whatsoever. He then took down the shower head and exclaimed "I found it" and handed me a round piece of plastic (a flow restrictor) with an X-shape inside that was crusted with white mineral deposits (we have very hard water in Newberry, which was why I also had requested a water softener estimate). After putting the shower head back on, he informed me that my bill would be $429! When I asked why on earth taking out that flow restrictor would cost that much, he said that the bill should have been over $500 for changing the cartridge, but he "gave me a discount" because I had the part. I said that it DIDN'T NEED a cartridge, and that I had told him that before he started! He said that it was actually his "expertise" that I was paying for. It goes without saying that I was very upset! He then handed me a form on his I-Pad to sign saying that I agreed before the work was done on the estimate. When I said that he had never given me an estimate, he said that he couldn't, since he didn't know what was wrong, but that I had to sign it. Grudgingly, I signed his form and paid the bill. I called the office the following morning and spoke to Patty, explaining the previous day's fiasco. She said that she would have the manager call me back. I haven't heard from him since, even though I allowed time, knowing that it was a holiday weekend. At this point, on 1/13/26, I feel that I should have been contacted by the manager, and that to charge me $429 for miscellaneous (which was the job description on the emailed receipt) is highway robbery and downright unethical.

2/3/2026- As per the instructions received from the owner following my review, I emailed [email protected], so that, in your words " we can address this issue and ensure you receive the service you deserve." Here we are, two weeks later, and I have not received any answer or follow up. I must conclude that your email indicating that this could be rectified was no more than an attempt to negate a bad review and make it APPEAR that you actually care about your customers.

DEBORAH HARDWICK on Benjamin Franklin Plumbing

Jesse did a great job completing my plumbing projects. Jesse stayed until the project was completed. He also answered all my questions and ensured that everything was fully operational. Thanks for providing excellent service.

Abaca Jones on Benjamin Franklin Plumbing

Randy and Russ are awesome! They came in and installed my water heater and fixed issues the other company left behind! Thank you for your help! You will not find better than BFP!