Benjamin Franklin Plumbing

These guys are horribly unprofessional and a ripoff. Called them a few weeks ago for an emergency call. Waited all day for them and received a call late in the day saying they had to reschedule. Was far too late to get anyone else and everywhere else was booked for days! Needless to say after 3 days of back and fourth we finally got someone out who quoted us $1,100 to fix it. We got a second opinion from a different professional who fixed it for $475 the next day! I was informed Benjamin Franklin Plumbing works on commission so they do whatever they can to jack up the price! Also Google shows them accredited through the BBB, that is a lie and I suggest you check them as they are chock full of complaints about this company. Do NOT USE!

Unfortunately, I had a bad expereicne. I called at 730 AM and was told I would have a plumber at my home between 8 AM and 12 PM. Even recceived an email confirmation. I did share with the person who scheduled with me that this was an emergency and she was good with the 8 AM to 12 PM. Around 1030 AM I received a call that said I would be pushed back to to 1230 PM to 330 PM. At 230 PM I called and I was told the plumber was finishing up his job and would be on his way to my home - he was over an hour away :( I then called another plumber and connected with someone that could come to my home. I had a different company at my home at 3 PM. I received a call at 3:16 PM telling the plumber was still delayed and still hasn't left his job. I told her not to worry about it as I found someone more reliable.

First of all, let me say that on previous occasions, I used BFP , was very happy with the service (Cynthia Northrup was my tech for those calls), and thought that I had found my go-to plumbing company in this area. However, on 12/30/25, I had a service call to check why my fairly new shower had reduced pressure and the water wasn't as hot as it had previously been, and I also wanted to get a water softener. The plumber that came, Eddie, said that he would have to replace the cartridge. I explained that we had already done that, twice, with no change in the pressure or temperature of the water and, in fact, the last cartridge replacement was done less than a month ago. He insisted that he had to do that, so I said that I had a new cartridge that Moen had sent me. He replaced the cartridge, using the one that I had, and, as I had stated before, there was no change whatsoever. He then took down the shower head and exclaimed "I found it" and handed me a round piece of plastic (a flow restrictor) with an X-shape inside that was crusted with white mineral deposits (we have very hard water in Newberry, which was why I also had requested a water softener estimate). After putting the shower head back on, he informed me that my bill would be $429! When I asked why on earth taking out that flow restrictor would cost that much, he said that the bill should have been over $500 for changing the cartridge, but he "gave me a discount" because I had the part. I said that it DIDN'T NEED a cartridge, and that I had told him that before he started! He said that it was actually his "expertise" that I was paying for. It goes without saying that I was very upset! He then handed me a form on his I-Pad to sign saying that I agreed before the work was done on the estimate. When I said that he had never given me an estimate, he said that he couldn't, since he didn't know what was wrong, but that I had to sign it. Grudgingly, I signed his form and paid the bill. I called the office the following morning and spoke to Patty, explaining the previous day's fiasco. She said that she would have the manager call me back. I haven't heard from him since, even though I allowed time, knowing that it was a holiday weekend. At this point, on 1/13/26, I feel that I should have been contacted by the manager, and that to charge me $429 for miscellaneous (which was the job description on the emailed receipt) is highway robbery and downright unethical.

2/3/2026- As per the instructions received from the owner following my review, I emailed [email protected], so that, in your words " we can address this issue and ensure you receive the service you deserve." Here we are, two weeks later, and I have not received any answer or follow up. I must conclude that your email indicating that this could be rectified was no more than an attempt to negate a bad review and make it APPEAR that you actually care about your customers.