L. D. Smith Plumbing & Drains

Very positive experiences this week with 3 visits from L.D. Smith plumbers. First, Tim came out regarding a slow floor drain. He was thorough and helpful in explaining my options. Next, Jacob was here to replace the kitchen faucet and one of the water shutoff valves. His work was great and he gave extra effort in his cleanup of the existing hard water stains. 2 days later Tim returned with Mark to perform the drain cleaning. Their work was excellent. Mark then stayed to talk over some other plumbing concerns in my 100 year old house and was very helpful. He followed up by emailing estimates for each of these. It is a good feeling to know where to turn for plumbing issues.

I had a superlative experience with L.D. Smith on an exterior water main shut-off replacement and internal shut-off valve replacement and repair. This was performed through a UtilityShield claim (now run through HomeServe). First things first... I tried other companies, and even big names (aka Gluf Plumbing), thought that repairing a water shut off in the water main pit wasn't "code" or "frowned upon" by Citizens Energy. This is simply not true. Second, L.D. Smith managed to work with HomeServe, so they must have the patience of a saint. Home warranty companies are nearly universally bad in my experience. Third - and most importantly - both the folks L.D. Smith sent out were timely, professional, and broke things down to me in a way I could understand. Last, if you have a commercial repair, I would give these people your money over other folks in town, that's for sure.

We recently had our clay tile break apart in our sewer system running under our bi-level home. After contacting several different companies to determine who we felt would do the best job for us, at a reasonable price, we settled on LD Smith, plumbing. It was the right choice. We worked closely with Joe Garza. He was extremely understanding and concerned about our Being able to use the sewer system as quickly as possible. He stayed in touch with us while they were working on it and followed through to make sure we were happy. It was not an easy job since they had to tear up the concrete floor in our bedroom. They completed the job In three days. Their workmen were fantastic to work with, they were respectful and went out of their way to determine a workaround for a surprise situation. We would recommend their services to anyone without any hesitation.

I’m very happy with Nick Kern! He was professional, on time and very thorough! He was able to diagnose my clients water heater and found that there was no significant issue. This saved my client a lot of money. His honesty was very appreciated! I will definitely use LD Plumbing again! We are also using them for some sewer work that needs to be done. Thanks so much for your follow up and I appreciate you communicating with me directly! As a Real Estate broker for the FC Tucker Company, it’s imperative that we have good relationships with contractors. We can trust to give our clients honest and fair evaluations, and pricing when it comes to repairs! Thanks again! I’ve been in this business for over 40 years and I truly appreciate your professionalism! Sam Arce

Trevor, Russell and Micah installed an external clean out for us. They also did a two-direction sewer cleaning and a camera inspection. They did a meticulous job and went above and beyond in making sure that we won’t continue to have main drain backups. Thanks guys! See you next Spring.