Al Terry Plumbing, Heating & AC

It is always a pleasure to give a rave review. I was dealing with a rather severe hot water heater issue (self created). I called Al Terry Plumbing, Heating & AC in a panic and explained my situation. They scheduled me a technician the next morning. The technician arrived on time and quickly diagnosed the issue. Before close of business my hot water heater was replaced and the new one was operating perfectly. Al Terry has always been there for us when we needed them. I trust them with my home and my family. Thanks

I was able to book an appointment online quickly and easily within a few days of needing some non-emergency work. The staff were extremely accommodating, understanding, and very knowledgeable. They were prompt in providing updates and letting me know when they were on their way. While in my home, they went above and beyond to make sure everything was working properly. They were respectful, thoughtful, and easy to have around, even while I continued my workday. Before starting the project, they walked me through the entire process and made sure I understood what was going to happen. At the end, they reviewed the completed work with me and carefully explained the receipt. Warren and Drake were an absolute delight to have in my home. They were kind and respectful not only to me and my home but to one another during the entire job. I would highly recommend them to anyone in need of plumbing services.

Al Terry has been excellent. My 23 year old High Velocity AC Failed, they did some basic repair attempts and quickly recommended replacement due to age. I agreed. AC installation cost has essentially doubled since 2020 due to inflation and government environmental mandates so I got 3 estimates. 2 of the 3 were nearly identical so stuck with Al Terry since they were familiar with the situation. Everyone was polite, helpful and professional. Installation of my system took 2 solid days, the installers were great. Got it running just in time, going to be 93 degrees tomorrow! Appreciate the nice Veterans Discount! 2nd review of this excellent company. Had no hot water, Boiler shut down and wouldn't restart. As always, Jen very helpful was able to get technicians here the VERY NEXT DAY, early morning. Techs were right on time, polite and professional. Turned out it was my 10 year old side Venter with a seized motor preventing the boiler from running. They did a full cleaning, and replaced the fan, everything is working great! Reasonable price and appreciate the military discount. 5 stars!!

Nick was great, got right to the point. He explained my cooling and heating system. No pressure to buy. Family-owned company is what made the experience even better. I'm looking forward to being a new customer. Thanks Nick, you represent the company with professionalism and honesty. The install was great !! great clean happy crew. I made the right choice going with Al Terry. Here and gone in 1 1/2 days. AC and Furnace. Thanks Branden, it was great to meet your crew. No mess, super clean up when they were done. THANK YOU !!!

1 day gas furnace replacement turnout to be 3 days and a failed inspection. It was in the contract as to where the venting was going. They didn't install it where I was told they would. Ended up destroying ceiling in my garage (Lost the fire rating). A supervisor Jerry showed up and shook his head. Told me the men are inexperienced and they would fix it.(Never did)Vent pipe was facing up in the air outside, No screen, Rain ,Snow,Leaves,Pine needles, Birds, Mice....I can go on but you get the point.Jerry made a lot of promises an didn't follow throw. So they will tell you what you want to hear but.....Do nothing. The Master Plumber told me they didn't know how to vent this unit.Took off early. Thank god for YouTube ? The crew would show up at 8 .Walk around for a few minutes.Then get back in the truck an leave. Supplies I'm guessing but it doesn't take all of them to go. Came back around 9.30 . Worked till 11.30 then lunch time. Back at 12.30 and worked till 1.15 . Took off again. Back at 2.00 and went home at 3.00 .An you wonder why I went three days with no heat in my home. Two weeks later I called in for the inspection. (Not my job) but after all this. Needed to make sure my family was safe from this unit burning my home down or Carbon monoxide. The inspection failed do to fire rating in the garage under and screen on venting outside. It's been two months now and no one fixed this . I gave Jerry dates as to when we will be home.(9 different days) He called once AFTER the days we could be home for repairs. Lots and lots for broken promises.Jerry was convincing enough that I made the mistake of paying in full.I trusted him for his word. Now I have to pay to fix my home. Also asked for a price to fix a leak 3 times. Jerry looked at it but never got back to me all three times.Take this for what it's worth but Al Terry is not the company it was back in the day.