Bill Trombly Plumbing

I wish I could give negative number of stars. I am complaining to the state of new Hampshire. Recently I had an issue with the pressure relief valve installed on my well pressure tank. It started to leak. I called for an appointment and was told that the fee for the visit was $120 before any work was done. The next day Jim arrived in the mid-afternoon. I showed him the tank, pressure switch and relief valve. He worked on a tablet pc for a minute and then told me it would cost $500 just to diagnose the issue. That was in addition to the $120 for showing up. I knew the issue. The possible problems were the tank, switch and valve. I told him there was no way I would pay $500 for diagnosis. Out of curiosity I asked how much to replace all the parts, Tank, Tee, Switch, Pressure relief valve, and pressure gauge. He came back with a price of $5001.00. I was incredulous. I knew that all the parts were under $600. I was expecting an estimate of $1000. I said no way and paid him the $120 for showing up. I went to F.W Webb, purchased all the parts for $550, and did the job in three hours. Both the cost to diagnose and replace the components were criminally high. There is now way that can be justified. Never do business with Bill Trombly \ Sanford. Especially if you are not knowledgeable about the systems you need help with

This company is the gold standard of customer service/ care. We were extremely worried when our water heater start leaking. Brain Guilmette responded immediately to provide a solution and estimate. Brian helped us navigate through complexity of this situation. He was very informative, knowledgeable and placed our needs first. Cheryl Bryant was able to move our appointment up 1 week earlier to get the job done Mike and Leo arrived and did an amazing job, they treated our home as though it was there own . They placed, mats, plastic, wore shoe covering and cleaned up after the work. The installation work was the best work we have seen in a long time. We were also impressed that Scott Beaule (operations manager) came to check on the progress of the work. I was amazed that a company takes so much pride with work and customer care. Thank you team. We will refer your services.

Have had multiple projects done but recently have been finding issues, like the baseboard piping rammed through a closet wall instead of being drilled out and a lot of pex tubing clips that were hammered in too hard and have cracked and broken leaving sagging lines. Dripping condensation from the mini split line in different spots because of insulation missing. A water filtration system directly connected to the sewer with out an airgap. There was an airgap but the pressure of toilets flushing was causing water to come out. They fixed it by sealing it up. I am terrified on what my family and I have been drinking…