LHR Plumbing, Heating & AC Repair

Julien from LHR Plumbing did an outstanding job. He was polite, asked the right questions, and got straight to work. I appreciated that he allowed me to stay and observe — I enjoy learning, and he was completely comfortable explaining what he was doing. He cleared the clog completely and flushed the line with Talon drain opener to ensure any remaining buildup was removed — it’s now running clear. Something that thoroughly impressed me was that while he was reassembling the pipes, the J-bend wouldn’t secure properly and kept popping off. He checked for a replacement but didn’t have one on hand. Instead of giving up or leaving to get another part, he assessed the situation, switched the J-pipes, secured everything properly, and solved the problem on the spot. That kind of calm problem-solving and resourcefulness is exactly what you hope for when hiring a professional. The clog is gone, everything is secure, and the job was completed thoroughly. I would confidently hire LHR Plumbing again.

After a 2 week wait for service, First kid out, Matt stood in my kitchen while I was baking running his hands thru his long hair and continuing to talk about how he was new to the company and complaining about how he had to fill in forms on his phone to send to the company. Left a rocking toilet within a week called again had to wait 5 days second kid out I beleive you spell it Jillian he knew what he was doing fixed the problem with in 30 mins once he had supplies. I think price was high as I checked toilet prices at HD cheaper. Also not asked by first person if I wanted a standard toilet or a high set. Also I beleive if you do not sign up with this company and pay a fee to be something of a preferred customer that's why you wait so long but if you pay like a retaining fee they put you first in line and give 10 percent discounts.

I had a plumbing repair done, which I booked in response to a promotional text they sent me for 10% off plumbing repairs for their 10th anniversary. Despite that, I had to ask twice for the discount to appear on the bill, including at checkout. My bill was fully consolidated. No breakdown of charges. The workflow had high potential for waste. Two technicians came in and assessed the drain. They then left and said someone would call me with the options. The technicians then sat in truck for an half hour or so until I talked to a woman on the phone. After I gave a verbal approval on the phone, the technicians had me sign for the amount on a tablet. Then they went back to the office to get parts. Then they came back to do the work. So did I pay for two plumbers to sit in my driveway and drive town around for parts? I don’t know because bill is not itemized. But I think so. Very inefficient workflow. Very vague estimating and billing practices. Very aggressive marketing.