Conway Services

***UPDATE: now Conway responds to this review by asking ME to call THEM. Lol. Can't make this stuff up. I called and asked for a supervisor TWICE - the day of failed service and again two days later. Never heard back. Add poor customer service to this ridiculousness. I've canceled my HVAC tune-up with them for 3/16. ----------- Conway advertised a $79 main drain cleanout with free camera inspection. Master shower, tub and toilet blocked. An issue I've had resolved easily before. But these two techs were worthless. It was a total bait and switch. They didn't have a camera at all. Then tried to tell me the offer didn't apply and it would be in excess of $300 to resolve. They never even attempted to troubleshoot the issue (again, one I'm familiar with) and asked if I wanted to use someone else. Here's the kicker: said I had to pay for them to come out. I almost lost my religion before kicking them out. Totally unprofessional and a waste of time waiting for such incompetence. This actually deserves 0 stars because Jacob Knight was the tech who refused to diagnose an issue that was resolved in less than 5 minutes. ***UPDATE: Use Mister Greenway! Runs similar promotion without a bait and switch. Very professional, detailed and swift. Problem solved in under 5 minutes. They were prompt with service within 2 hours after those cons from Conway left my premises.

Great service rep took me through the service check as he did it and explained both operation of unit and maintenance procedures. I very much appreciated fully understanding how the unit works. He also gave me a quick tutorial of the on-line program. We can now monitor the unit’s performance on my phone.

The service I received was excellent. I received next day service on a complete HVAC system installation. The assigned attendant (Joseph) was prompt, courteous, and attentive to my specific needs. The pricing was higher than I had anticipated. However, Conway offered convenient financing options.

The salesperson Joseph was very kind and helpful. He gave an awesome presentation. He wanted me to feel comfortable with my purchase. The installation techs were very kind and did amazing job installing my healing unit. Tommie took time to ensure I was comfortable with everything. They cleaned up everything and left my house like it was when they came in.

Showed up on time, was courteous, explained the process for the instant hot waterhester. Completed the removal and install in just over 3 hours. Set up was easy and techs answered all questions. Highly recommend to look at Conway Service for your projects.