Business ProfilePlumbers in Montreal, Quebec
Roger Chayer Inc. Plumbing.
Roger Chayer Inc. Plumbing.
Roger Chayer Inc. Plumbing provides plumbing services for residential, multi-unit and commercial customers in Montreal, along with hydronic heating work. Its roots trace to a Montreal plumbing company opened in 1946; that business took the Plomberie Roger Chayer Inc. name in 1973.
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Business Highlights
- The company is a family business spanning four generations.
- The company is certified by the CMMTQ.
- The company reports a team of more than 20 master plumbers and natural-gas technicians.
Service Area
Montreal, including Rosemont, Ahuntsic, Anjou, Hochelaga, Lachine, LaSalle, Notre-Dame-de-Grâce (NDG), Outremont, Plateau Mont-Royal, Pointe-aux-Trembles, Verdun, Villeray and Westmount.
Active Business Listing
Roger Chayer Inc. Plumbing. is one of 11 plumbers ProsGrade lists in Montreal, Quebec.
Active
Public local listing
Listing details
10 services listed, including Plumbing installation, maintenance and repair, Pipe thawing and replacement and Drain clearing and camera inspection. Open weekdays, closed on weekends. 708 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Roger Chayer Inc. Plumbing. compares with the other 10 plumbers on ProsGrade in Montreal, using public Google ratings and review counts.
- Has the most Google reviews (708) of the 11 Montreal plumbers on ProsGrade.
Services Covered
10 services- Plumbing installation, maintenance and repairresidential, multi-unit and commercial properties
- Pipe thawing and replacementthawing; replacement of old steel plumbing in rental properties
- Drain clearing and camera inspectiontoilets, sinks and drains; camera inspections
- Water heaterselectric or gas; tank and tankless
- Backwater valve installation
- Bathroom renovationsplumbing and design guidance
- Natural-gas servicesinstallation, connection, maintenance and repair of appliances and gas lines
- Hydronic heatinghot-water heating and radiant floors
- Emergency plumbingavailable 24 hours a day, seven days a week
- Commercial and industrial plumbing
Reviews
What customers say
Customers praise quick, efficient service and well-done work; one reports a same-day maintenance visit, while another says technicians arrived on time for a water-heater tank replacement. One customer says the company declined to arrange an inspection after a quote inquiry. Another advises asking about parts pricing before confirming an appointment to avoid surprises.
Customer Reviews
justin courchesne
Reception/Customer service was extremely rude!
I called for a quote for a project and without answering my question, they asked me how many other companies I've received quotes from (first off - why does that matter what I have discussed with other companies?).
I said that I am shopping around and have only received 2 verbal quotes (without any inspection) and she immediately starting venting to me about how an inspection takes 3 hours - I said alright, so can I book an inspection with you? And then she said that we're not interested in working with you and hung up on me. Like what?
A quick scan across the negative reviews here on Google tells me this company is incredibly unprofessional and lacks customer service.
To be honest, it's a bit strange that a company refuses to work with a customer who chooses to be INFORMED of market rates.
I'm actually glad that I experienced this negative customer service first hand - not even 5 minutes into the call, because it was a huge red flag and would probably save me a lot of time based on what everyone has written here with their negative experiences. And it's crazy how the owner is here just giving out private customer details. Dodged a bullet.
Ramen OnFire
Very good service. The plumber was a nice guy, found my issue quickly. I only put 4 stars because no matter how close you live, they charge you 30' transport + 1h30min of work (it took 20' to resolve my problem).
I asked them to adjust a bit their price (like charge by default 1h instead of 1h30min). If it changes, I will adjust my review for sure.
Bao Phan Dinh
We had our water heater tank replaced with Chayer Plumbing. The technicians arrived on time and the work was impeccably well done.
Salaheddine Essid
I contacted Roger Chayer Inc. Plumbing for some maintenance work. A plumber was able to come the same day, and the service was fast and efficient. Thank you!
kristian fafard
Service and work was very good. However, I would suggest customers to ask for pricing on parts ahead of confirming appointment if you do no want to end up with surprises. The mark-up taken on parts is extreme compared to what it will cost you to get in a hardware store (I was charged close to $200 for parts that probably retail for less than $50). I am not against a mark-up but had I known they would charge this much, I would have done the work myself. Charging $15 for parts that cost 3$ seems exagerated but that is maybe just my ignorance.
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Frequently Asked Questions
Does Roger Chayer provide after-hours emergency service to new customers?
Its emergency service outside normal working hours is reserved for its existing customers.
What does Roger Chayer's work guarantee cover?
The company guarantees work performed by its plumbers for 30 days after installation; invoice-listed parts are covered for the same period if used normally and properly maintained. Drain clearing and customer-supplied parts are not covered.
When is a Roger Chayer appointment considered confirmed?
An appointment is official only after the company's dispatch team confirms it.
How much notice does Roger Chayer ask for when cancelling an appointment?
The company asks for at least 24 hours' notice to avoid a cancellation fee.