Hamilton Plumbing, Heating, A/C & Rooter

The best ever! Highly recommend! My new go to!!!! Communication was great. Alex was punctual and kept me up to date about arrival days and times giving me ample time to prepare. Alex was great! Very knowledgeable and clear in his explanations when I had questions. Very meticulous with his work and neat. Didn’t cut corners and slop thru just to get it done. He also did not leave the job site once he was here. He had all the tools and materials he needed for the job. No disappearing for hours.

Received a call from Hamilton on Tuesday promoting their $69 furnace tune-up, so I made an appointment for one on Friday between 12 & 4. Heard nothing by 4:00, so I called Hamilton and was told that they had no record of any appointment for me!

We have a five day old baby and the heat went out on our main floor during the recent snow. They came out the look at my furnace, fixing the original problem, but created another problem. Called to let them know the tech didn’t and they attempted to charge me for another service. Left without fixing the problem and took no responsibility for the problem they caused.

Very fortunate I found Hamilton when searching for a plumber. Lost water to the house over the weekend. Jeffrey came out first thing on a Sunday morning and solved our issue. When installing he even added some other features to help minimize potential risks we may face. Very impressed with the communication, professionalism and overall willingness to solve our issue.

Do not recommend. Do not recommend. Do not recommend. Choose anyone else First- it’s Friday morning when my kitchen sink stopped draining completely. I called around to get our kitchen sink to drain properly. I got quotes and items from a few other local companies. When I called Hamilton I mentioned what we’d been quoted from other companies and she said, “oh we only charge $80 for a drain cleaning” and they were available from 10-2 I waited through the time period they said they’d come to get a call at 1:16. They said they wanted to make sure I wanted someone to come out because they misquoted the price- it’s actually over $200. They wouldn’t honor the price they quoted me. So I could have had another company come out prior to this(who had better prices than $200), but now it’s 1:30 on a Friday afternoon. If they quoted it wrong, they should honor the price not upcharge over $100 more. Or just leave someone with no time to find a replacement company. Terrible experience. Terrible customer service. Honestly will be telling anyone who needs any service to choose any other company.

Wow, I am impressed. I called last evening about 5pm to get a bid from Hamilton hvac and the gal that answered the phone said how about tonight at 6pm. I was stunned. The sales person Angel came out and was very professional and explained what needed to happen. He gave me 3 different choices in condensers and showed me everything they would do. I signed a contract, he made a phone call to get me discounts and said, how about tomorrow? I couldn't believe it. Today the 9th of April, the team who also was very professional and punctual got right after it. 3 1/2 hours later everything was complete and looking great. Everyone from the company was kind and professional. If you are on the fence and not sure who to use, we'll here you have it. Read their reviews. Thank you Hamilton Hvac and plumbing.

Just wanted to give a shout out to ANDREW who came out late this afternoon for routine maintenance on our tankless water heater (installed by Roger the Plumber a year ago). Andrew tweaked a couple of other things for us while he was here; plus put in A LOT OF OVERTIME on one particular issue (the pipe farthest from the unit). We were SO IMPRESSED that he did not rush off at five o'clock. Thank you, Andrew, for going the distance and for your INCREDIBLE CUSTOMER SERVICE. This has consistently been our experience with Roger the Plumber for plumbing and AC: 10 out of 10!