Plomberie Fortin

I'm very happy with the work done in my bathroom. They removed my bathtub from the platform to change the faucets, and they also replaced my sink and faucets—in short, a beautiful change to my decor. Above all, the work was really well done! A big thank you to Fabrice and Isaac for their excellent work; everything was spotless when they left! Very polite and meticulous! Thank you! I highly recommend this company! ??

My experience with Plomberie Fortin in the Quebec City area was extremely disappointing. The quality of their customer service leaves much to be desired: a blatant lack of professionalism, an arrogant tone on the phone, and a complete absence of follow-up. Communication with the company is truly problematic; on the phone, the tone is curt and unpleasant, giving the impression that the customer is a nuisance rather than being served. This attitude, combined with a near-total lack of professionalism, demonstrates a profound lack of consideration for customers. I strongly advise against entrusting them with your plumbing work.

I simply try to call with an emergency for our building with busted pipes. The man who answer literaly hang up on me once he realized I couldn't confirm if we used his service in the past. I was calling on the behalf of the other co-owners. He started raising his voice, being arrogant and disrespectful while I am only trying to find a solution to our plumbing issue. I can only imagine the type of service they can provide. I wish I could give - 5 stars for his unprofessional treatment of a possible customer. Never calling there again and will highly recommand NO ONE to call their service either. We talk to barely 2minutes, hope this was the last time ever.