Roto-Rooter Plumbing & Water Cleanup

Excellent service, quality employees, more than satisfactory work!. My faucet was continually running (while shut off) on a Saturday...after making three other calls to plumbers who either do not or could not work on a Saturday of a long holiday weekend, Roto-Rooter came through and arrived within the hour. The plumber accessed the situation, found another major leak, wrote the estimate and with approval was off to fix my issues. It wasn't as easy a fix as anticipated as my fixtures were so old, extension pieces and more were require. Parts were not available at the local hardware store requiring a weeklong wait to special order. Although the water was no longer continuously running, he overnighted the required parts and completed the repair the next day. Thank you so much Roto-Rooter, you saved my day!

I called Roto Rooter because our sewer line needed to be snaked. They arrived within an hour. Upon arrival the technician agreed that the line needed to be snaked and said that it would cost $500. I told him that I had a coupon that was offered on RR website for $100. He went to his van and wrote up a receipt for $590. and said that he could not accept an online coupon, it must be printed. I pointed out that there was nothing stating this on the website. He eventually offered a $75. coupon that he had with him. Whatever, the initial $500. amount became $590. I paid $515. The technician did a good job clearing the line. I wasn't happy with the coupon discrepancy. I won't call RR for any future problems.

Clearing the drain cost more than twice what our local plumbing company would have charged based on cost of labor. Stated estimate for repairing just the broken y-pipe was $6,301; we paid less than $600 to have our local plumbing company to repair both that pipe and the shower drain leak. Roto-Rooter supervisor told us we needed a $16,000 replacement of our iron plumbing and his technician told us they are required to inform us of the needed work. Our local plumbing company told us the iron piping is old but in good shape and does not need to be replaced. Roto-Rooter estimated verbally $5,000 to $8,000 for a needed "lake of sewage" clean-up, then showed up the next day to do the work when we had not approved that work to be done. (Wife could hear from the bedroom above the conversation between husband and Roto-Rooter restoration person; husband made it very clear that wife must agree with estimate before any work is done.) Our local plumbing company said the leak was from the kitchen and laundry line of the plumbing and all that would be done is vacuum up about a gallon of water then put down kitty litter for the small and decreasing amount of fluid. The younger tech had a stern attitude about the work his supervisor said needed to be done (said it was their responsibility to inform us) and expressed a conformational attitude toward wife when she questioned the overpricing. The supervisor was throwing around nonsense numbers. He told us he was already saving us $2,000 on the pipe repair when the discount stated was $671 ($6,301 down from $6,972, a $671 difference). Again, our local plumbing company did the repair for less than 10% of Roto-Rooter's estimate). The Roto-Rooter supervisor seemed friendly, but his words and demeanor felt like sleight-of-hand, high-pressure tactics. In the past, a Roto-Rooter technician cleared plumbing for us at a reasonable price and was straight forward and respectful. This current experience was much, much different than that. We won't be calling Roto-Rooter again.