American Plumbing Heating & Cooling serves the Rochester area with day-to-day plumbing repairs and larger replacement work. Customers often note timely scheduling, clear explanations, and respectful attention to the home during service.
- Appointments offered quickly with updates before arrival- Clear explanations of work and parts needed- Courteous crews who protect floors and clean up- Capable of both small fixes and larger repair projects
Rochester and surrounding Monroe County communities.
Services include leak diagnostics and repairs, fixture replacement, toilet repair, garbage disposal service, water heater replacement and hookups, sump pumps, drain clearing, sewer line repairs including spot excavation, and basic plumbing for laundry and kitchen relocations.
Reviews frequently mention fast scheduling and on-time arrivals. Many customers highlight clear communication, respectful crews, and tidy workmanship. Larger jobs, such as sewer or water heater replacements, are noted as being completed efficiently. A smaller number of reviews mention follow-up delays on parts or return visits.
I had 3-4 plumbing issues that were minor, but all together they had been bothering me for months. It took one email to American PHC Services to get a service time that worked for me - only one day from my initial outreach. The professional team who came to help me were on time, kind, friendly, knowledgeable and SO respectful! They were in and out in less than an hour. I no longer have to stress about my plumbing issues! Very grateful, AND their pricing was lower than I expected. Thank you American PHC Services!
Not a reliable company. The employees they sent to our house did not know their trade well - for a toilet that slowly leaks water into the bowl - should have known where to start (flapper system)! They had to come back 2 more times and at the last visit, I was told they had to order a part and and would be back in a few days! Well, fast forward 3 weeks - have not seen nor heard from them, nobody is answering calls, em-mails nor call back requests through their website.
We needed our septic pipe dug up and replaced in our yard, which is a big job! The team was very thorough in explaining what they had to do prior to the job. They were on time and didn’t seem to stop working during the 6 hour project. Very professional and kind. Carla, whom I spoke with on the phone and via email, was so friendly, helpful and quick with response time. Brian, Zeus and Justin were on site to get the job done. They finished the project by refilling and leveling out the dirt, leaving the yard as clean as they possibly could. I highly recommend their service and will use them in the future.
JACK IS BACK & BETTER THAN EVER !!!I received my text that Jack was on his way in the time period provided to me. He arrived promptly at noon and began to work on installing our new hot water ?? heater. He had been out previously and quoted me for full purchase and installation by them or and also if I purchased my own tank and they installed it and warranty the labor. He advised where the best place to purchase a tank was so that’s what I did and he installed it. Such a thorough and amazing job. We trust him and American ???? Plumbing ?? Implicitly. He’s very professional, friendly, knowledgeable,Customer Service is his & their primary focus!Carla in the office is beyond amazing. She’s prompted professional and super helpful. You can tell Customer Service and taking care of their customers is their top priority.THANK YOU American ???? Plumbing. ?? YOU’RE the BEST!!!
I am very pleased with the work completed by Keith and Mike. They are very pleasant and professional. They did an excellent job and I will recommend American Plumbing Heating and Cooling to many of my friends. I am presently doing a load of wash now. My knees and back will be happy that I have a laundry unit on the 1st floor.
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This business may offer free estimates for some services.
Same-day service may be available for certain jobs.
Emergency service may be available for urgent issues.
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