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American Plumbing Heating & Cooling

Rochester Plumbers
Ranked #9 in Rochester | Grade B
4.80 (844 reviews)

American Plumbing Heating & Cooling

American Plumbing Heating & Cooling serves the Rochester area with day-to-day plumbing repairs and larger replacement work. Customers often note timely scheduling, clear explanations, and respectful attention to the home during service.

Why Homeowners Choose This Business

- Appointments offered quickly with updates before arrival
- Clear explanations of work and parts needed
- Courteous crews who protect floors and clean up
- Capable of both small fixes and larger repair projects

Service Area

Rochester and surrounding Monroe County communities.


How This Business Compares

A quick local comparison based on ranking, review strength, and market visibility.
  • Shows strong customer satisfaction signals based on review quality and volume.

Services Covered

  Plumbing Services
  Renovation Services
  Plumbing Repair
  Water Heater Services
  Drain Cleaning
  Leak Repair
  Fixture Installation
  Toilet Repair
  Water Heater Replacement
  Sewer Line Repair
  Installations
  Sump Pump Installation
  Leak Detection
  Repairs
  Garbage Disposal Repair
  Laundry Hookup Plumbing
  Pipe Repair
  Septic Line Repair

Services include leak diagnostics and repairs, fixture replacement, toilet repair, garbage disposal service, water heater replacement and hookups, sump pumps, drain clearing, sewer line repairs including spot excavation, and basic plumbing for laundry and kitchen relocations.


Recent Reviews

4.80

(Based on 844 reviews)

Reviews frequently mention fast scheduling and on-time arrivals. Many customers highlight clear communication, respectful crews, and tidy workmanship. Larger jobs, such as sewer or water heater replacements, are noted as being completed efficiently. A smaller number of reviews mention follow-up delays on parts or return visits.

I had 3-4 plumbing issues that were minor, but all together they had been bothering me for months. It took one email to American PHC Services to get a service time that worked for me - only one day from my initial outreach. The professional team who came to help me were on time, kind, friendly, knowledgeable and SO respectful! They were in and out in less than an hour. I no longer have to stress about my plumbing issues! Very grateful, AND their pricing was lower than I expected. Thank you American PHC Services!

Not a reliable company. The employees they sent to our house did not know their trade well - for a toilet that slowly leaks water into the bowl - should have known where to start (flapper system)! They had to come back 2 more times and at the last visit, I was told they had to order a part and and would be back in a few days! Well, fast forward 3 weeks - have not seen nor heard from them, nobody is answering calls, em-mails nor call back requests through their website.

We needed our septic pipe dug up and replaced in our yard, which is a big job! The team was very thorough in explaining what they had to do prior to the job. They were on time and didn’t seem to stop working during the 6 hour project. Very professional and kind. Carla, whom I spoke with on the phone and via email, was so friendly, helpful and quick with response time. Brian, Zeus and Justin were on site to get the job done. They finished the project by refilling and leveling out the dirt, leaving the yard as clean as they possibly could. I highly recommend their service and will use them in the future.

Google Review
Judith Hindom-Remington on American Plumbing Heating & Cooling

JACK IS BACK & BETTER THAN EVER !!!

I received my text that Jack was on his way in the time period provided to me. He arrived promptly at noon and began to work on installing our new hot water ?? heater. He had been out previously and quoted me for full purchase and installation by them or and also if I purchased my own tank and they installed it and warranty the labor. He advised where the best place to purchase a tank was so that’s what I did and he installed it. Such a thorough and amazing job. We trust him and American ???? Plumbing ?? Implicitly. He’s very professional, friendly, knowledgeable,

Customer Service is his & their primary focus!

Carla in the office is beyond amazing. She’s prompted professional and super helpful. You can tell Customer Service and taking care of their customers is their top priority.

THANK YOU American ???? Plumbing. ?? YOU’RE the BEST!!!

I am very pleased with the work completed by Keith and Mike. They are very pleasant and professional. They did an excellent job and I will recommend American Plumbing Heating and Cooling to many of my friends. I am presently doing a load of wash now. My knees and back will be happy that I have a laundry unit on the 1st floor.

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Special Offers

Free Estimate

This business may offer free estimates for some services.

Same-Day Service

Same-day service may be available for certain jobs.

Emergency Service

Emergency service may be available for urgent issues.


Frequently Asked Questions

Common calls include leaky fixtures, running toilets, clogged drains, and water heater replacements. The team also tackles sewer line spot repairs and hookups for laundry or kitchen changes. Appointments are scheduled to fit the scope of work. Technicians explain options and pricing before starting.

Many customers report being scheduled within a short timeframe. Availability can vary by job size and time of week. Calling early in the day helps secure sooner slots. You can also request a time through the website.

Yes, service includes replacing standard tank water heaters and connecting customer-supplied units when appropriate. Technicians review venting, sizing, and code considerations before installation. They also remove and dispose of old units when part of the job.

Yes, the team performs targeted excavations and line repairs when needed. Before digging, they review the plan, access points, and restoration expectations. Crews work to complete outdoor projects efficiently and keep the area as orderly as conditions allow.

Technicians assess the issue and discuss repair options with estimated costs before work begins. For projects that require special-order parts or return visits, the office coordinates timing and any additional approvals. Invoices summarize the labor and materials used.
 Verified Listing

Opening Hours


  • Monday 7:00 AM – 4:00 PM
  • Tuesday 7:00 AM – 4:00 PM
  • Wednesday 7:00 AM – 4:00 PM
  • Thursday 7:00 AM – 4:00 PM
  • Friday 7:00 AM – 4:00 PM
  • Saturday Open 24 hours
  • Sunday Open 24 hours

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Business Details


Business Rating
4.80 (844 reviews) FeaturedPro Business
Address
36 Van Auker St, Rochester, NY 14608
Phone
Business Type
plumber
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