Arch Plumbing Inc.

Carisa and Eric took care of a leak issue at our house, and the experience was excellent from start to finish. The service was fast, professional, and handled with great care. They were extremely pleasant to work with, communicated clearly, and had the patience to explain the problem and educate me on what was going on. I had full trust in their work and will absolutely use them again and recommend them to others.

I am incredibly grateful for the outstanding service provided by Carissa and Erick from Arch Plumbing. They were dispatched to handle a serious issue with our pipes, and their expertise and dedication were truly remarkable. They were great at identifying the problem quickly and accurately, which was the crucial first step. What impressed me most was their commitment to seeing the job through. Even though the repair ended up taking all day, they pulled through and ensured everything was fixed completely. Throughout the entire process, their communication was excellent. They consistently kept me informed about their progress and what the next steps would be. Furthermore, they went above and beyond by contacting the city to assist in resolving our issue, demonstrating a proactive approach to solving a complex problem. I am truly grateful to have had these two dispatched to us. Carissa and Erick are professional, highly skilled, and dedicated to their customers. I highly recommend them!

?????????? Five-Star Service I recently had the pleasure of having Mark Berant service the shower drain in my apartment, and the experience was outstanding from start to finish. Mark arrived fully prepared, immediately understood the issue, and completed the job efficiently and with great professionalism. A little background—Mark is actually one of our lead technicians in the company, and after seeing his work firsthand, I now understand why he is considered one of the very best. His skill, confidence, and dedication truly stand out, and it’s clear why so many customers have appreciated him throughout his successful career. Mark, thank you for the exceptional service. Your work ethic and professionalism continue to inspire others to follow the path you’ve taken. You absolutely rock. — J, your humble fan

Mark B. with Arch Plumbing Inc. was professional, knowledgeable and very helpful. He was polite and very gracious when I called to confirm the appointment and showed up on time. It was clear from the moment he enter the property and examined the boiler, the water storage tank, drainage system and a few other plumbing- related systems, that he knew what he was doing. He identified where there was an immediate need for service, and where things could wait if there are budgetary constraints. I felt that he was transparent and helpful- great reflection on his company, Arch Plumbing. During the walk- thru of the property, he patiently answered all my questions. I never felt that Mark was impatient, rude and even transactional. Mark is truly a great representative of Arch Plumbing. Clearly the company’s value is to provide quality work and great customer service as evidenced in their dispatch of Mark who definitely adhere to these values!

Arch has been servicing my building for years. First with a new water heater, which required the old heater to be sawed in half to make it down the stairwell. They are resourceful, creative and have a can do attitude. My point person, June, helped initiate an emergency issue. Mark and Clarice came and serviced us with replacing a corroded pipe, installing a new expansion tank and backflow components. Could not have been nicer and very efficient. June followed up to ensure the work was completed as discussed. Plumbing is expensive but their prices seem reasonable compared to others in the city and their attention to detail, service and follow up makes it worth it. Thank you!