Nelson Bros. Sewer & Plumbing

I want to start this off with saying the second guy that came out was fantastic Kane was lovely if he ever starts his own business I’d support him! Everyone else was awful. I had high praise from this company by someone I know. Rick was really aggressive and Bob was rough, maybe he was having a bad day I understand that however that doesn’t mean he should have left a half done job and broken some things. I just bought my first house and it has a brand new bathroom they broke a few tiles and a know leaking toilet. When I had my partner call them back because I was upset and I had came home from work to my bathroom with broken tile and a leaking toilet we couldn’t get a hold of anybody. The person that recommended them to me was able to get them to come back the same day but i couldn’t get them to. I found that rude and unprofessional. We were told they don’t keep numbers or contacts so that’s why they didn’t answer. When we asked about the tile they basically told us it was are fault for how it was done and that’s why it broke. After some pushing they said they would speak to there boss we waited two weeks and heard nothing back, my partner is more pushy then me so he brought it up and. Rick called him and started speaking aggressively, I personally had to walk out of the room because of that call. I’m heavily disappointed in the management and most of the people we spoke with I don’t think I’d feel safe letting them back into my house again especially when I’m not there. Speaking aggressively to any customer should never be the first response, if they are upset they need to take a moment before a call. Another note I’d like to add, I’m not stupid and I have multiple certificates to understand construction and other things in that area I don’t appreciate them trying to say I don’t know what I’m talking about and i clearly don’t understand what I know despite it being something I’ve studied and know better about. Don’t blame me for something I know was done right only to be told otherwise and it being my fault. I hired these guys because I was busy and that was a mistake if you want something done right they say do it yourself. Kane was lovely and was sent to fix the other man’s mess and even cleaned up after himself unlike the other man. He was the only redemption this company has. I’m willing to admit when I am wrong but I don’t think these people are. We have yet to get any receipts it has been weeks. And we have asked for one. Responds to Response: from my knowledge we were the only one to reach out, and we had to even beg for that. And go through 3rd parties. And you didn’t even respond to the fact that multiple people from your company were aggressive. I do appreciate a response but it’s clear that you didn’t even read through my whole message. I will know also give pictures of the damage and how things were left. Including trash that I was told that they were supposed to take with them. My grout also was bright white at the start.

The tech was great. The service provided was good. We have been customers for over 20 years. I was not told our location was out of range and did not realize I was being charged an extra $25 until the bill was broken down. I called the office this morning to inquire and the secretary was rude and not willing to do anything to make it right. I said we are a long time customer that is now leaving, isn’t there a way to try to make this right. She said she supposed she could tell future customers about the fee and then said bye. I guess they really don’t care.